• Report: #213961

Complaint Review: DR Www Elements INFO (INTERNET)

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  • Submitted: Tue, October 03, 2006
  • Updated: Fri, December 05, 2008

  • Reported By:Starke Florida
DR Www Elements INFO (INTERNET)
Internet U.S.A.

DR Www Elements INFO INTERNET ripoff Credit Card fraudulent billing Unable to locate who they are and charged for what? Internet *EDitor's Suggestions on how to get your money back into your bank account!

*Consumer Comment: We all frequently forget !

*Consumer Comment: Weird Name but Legit Company

*Consumer Comment: DRI*ELEMENT5.COM Not a Rip-Off...

*Consumer Comment: This is a valid CC. Clearing house for Kaspersky AV products

*Consumer Comment: Not a Rip Off - Legitimate

*Consumer Comment: AVG - not a ripoff

*Consumer Comment: avg?? Oh please

*Consumer Comment: oh please

*Consumer Comment: I thought I had a potential problem also

*Consumer Suggestion: CC Clearinghouse

*Consumer Suggestion: element5.info

*Consumer Suggestion: Not a ripoff

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I am reporting this has I have no idea who these people are or what I was charged for. No information regarding this was offered on my credit card statement, other then the dates of transaction and posting and a reference number. No way of contacting these people and can only dispute it with the credit card company. The amount was for $48.95 on 08/06/06.

Please be allert and check all your statements. Thus far I had 3 charges not authorized by us on one statement. Total loss for the month $135. I did write the credit card company and reported it to the Florida's Attorney General, who suggested I file a complaint with the Federal Trade Commission. Weird things are happening to our account following the first stolen lap top in Virginia from the Veteran's Administration, my husband is a Vet.
Thank you

Maura
Starke, Florida
U.S.A.


EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 10/03/2006 10:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/DR-Www-Elements-INFO-INTERNET/internet/DR-Www-Elements-INFO-INTERNET-ripoff-Credit-Card-fraudulent-billing-Unable-to-locate-who-t-213961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 12Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

We all frequently forget !

AUTHOR: Amips - (United Kingdom)

I thought I had been ripped off by ELEMENT5 but thanks to this website I now remember it was for my annual subscription to "AVAST" anti-virus !

Apologies to ELEMENT5 !
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#2 Consumer Comment

Weird Name but Legit Company

AUTHOR: Peter - (U.S.A.)

i too at first thought this was an unauthorized charge. i searched my email for a receipt of a transaction near the date of the charge and discovered one of my employees bough "Parrallels Software that day. They are legit but should have a phone # in their description of change their name. Peter
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#3 Consumer Comment

DRI*ELEMENT5.COM Not a Rip-Off...

AUTHOR: G-man - (U.S.A.)

Well what can I say, when I first saw the charge on my credit card, I was like WTF also. I went and researched it, and ran across this site like everyone else. At first, I did think it was a scam because nothing in the charge says what the charge is for (Note to DRI..add a darn description)I was this close in calling my credit card company, but googled it instead.

So, this site lead me to research it, and sure enough, it was something I had forgotten I subscribed for a long time ago for PC Tools and it auto renews. So in my case, im stupid for not remember to cancel it.
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#4 Consumer Comment

This is a valid CC. Clearing house for Kaspersky AV products

AUTHOR: Davwhtk - (U.S.A.)

I to was a little anoyed that I couldn't identify the charge line that read:

12-10-07 DRI WWW ELEMENT5 INFO element5 info auth

That is how I found this site and want to thank all that have commented, and this brought me to a solution and peace of mind.

The charge is the amount I paid for the product.
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#5 Consumer Comment

Not a Rip Off - Legitimate

AUTHOR: Cheri - (U.S.A.)

I also found this on my bank statement and initially thought it was a rip off. HOWEVER, after researching I found the company site Element5 (shown on line 2 of my bank statement). This ended up being a charge for Kaspersky internet security. Seems others here have similar experience with other internet security purchases. So not a scam at all, but a legitimate purchase. Hope this helps.
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#6 Consumer Comment

AVG - not a ripoff

AUTHOR: Henry - (U.S.A.)

That report on a credit card entry such as DR ELEMENT5 etc on Google claims the entry is a ripoff. AVG (also,Grisoft.com) his excellent Anti-virus and security programs. I think it superior to either of the two big name companies.

There is a FREE version of Anti-virus and many other paid choices for various programs. The billing is done through quite a few companies. I was told, in my recent renewal confirmation message that "DRI WWW ELEMENT5 INFO element5 info DEU" would appear on my credit card. It did.
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#7 Consumer Comment

avg?? Oh please

AUTHOR: Lynne - (U.S.A.)

Apparently this company handles the payments for internet security companies. I too found this when I had gotten Kaspersky virus protection. I don't see how it is so helpful to refer someone to a substandard internet protection simply because its free. but if John really wants to replace his computer in 6 months because he got a virus, thats his prerogative. But no, it was puzzling, but not fraud.
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#8 Consumer Comment

oh please

AUTHOR: John - (U.S.A.)

kevin, michael, andrew, et all
spare me shills, if you had something to say you would have told this victim he can get free virus and spyware protection with avg and spybot.
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#9 Consumer Comment

I thought I had a potential problem also

AUTHOR: Kevin - (U.S.A.)

I received a credit card bill with a charge from "DR WWW ELEMENTS INFO INTERNET DE" and could not remember where this might have originated from.
I did a search and found your website.
This reminded me that I also subscribed to an anti-virus protection program from BitDefender and they had warned me that the charge would show up with this name.
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#10 Consumer Suggestion

CC Clearinghouse

AUTHOR: Michael - (U.S.A.)

I saw a charge from "DR WWW ELEMENT5 INFO" for $20 and I thought it was fraud. I called my CC and they told me it was a data processing company. That did not jog my memory and they said they would send out a fraud form.
I went through all of my emails and found a legitimate bill from "Share-It!" on behalf of Gammon Software. In my case, this was not fraud, but the billing name was confusing.
Suggestion: Review all of your emails for the days around the charge before calling your CC company.
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#11 Consumer Suggestion

element5.info

AUTHOR: Andrew - (Canada)

I too thought this charge to my card was strange and a gogle search brought me here.

I then remembered that I bought some antivirus software from Panda. I did a search of my saved e-mail and sure enought there was an e-mail from element5.info stating that they do the credit card billing for Panda (and other internet companies).

You can go to element5.info and enter in your e-mail address and the last 4 digits of your credit card then click goto my account and you can see a reciept of exactly what it was you ordered.

This one is not a rip off.
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#12 Consumer Suggestion

Not a ripoff

AUTHOR: Robert - (U.S.A.)

I just opened my credit card bill and noticed the same elements.info internet, and thought it was weird. So I called to turn it in as fraud, then remembered that I got a new antivirus a while back from BitDefender, and the amount sounded right. So, I got Bitdefender online help, and sure enough, they work with the above mentioned company for their billing.

In my case, there is definitely no ripoff, it's just billed by a different company, and the name is not something that I recognized.
I
suspect that the other individual did the same thing, bought something and then got billed by this company with a different name, which is very confusing.
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