• Report: #414266

Complaint Review: DRI Element5, Pc Tools, Digital River Company, Spyware Doctor

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  • Submitted: Wed, January 21, 2009
  • Updated: Sun, February 12, 2012

  • Reported By:Harrisburg Pennsylvania
DRI Element5, Pc Tools, Digital River Company, Spyware Doctor
www.element5.com Internet U.S.A.

DRI Element5, Pc Tools, Digital River Company, Spyware Doctor unauthorized credit card charges Internet

*Consumer Comment: Report your card lost or stolen to the bank!

*Consumer Comment: PC Tools is a scam operation

*Author of original report: DRI element5.com

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charged my credit card $29.95. I disputed the charge with Bank of America and now it is pending. I tracked down this company (google) and found 3-4 companies involved. If you downloaded some software or a virus/malware program like "spyware doctor" you may be charged 29.95 yearly without even knowing it!!

I had the same problem with my BOA credit card last year with charges coming from "AP9 shopping essentials". Finally resolved that issue.

I have a funny feeling since this only happens with my Bank of America credit card, someone has access to this account and throws a charge in there occassionally hoping I won't see it.

Needless to say I am cancelling this credit card, ***beware if u have a Bank of America credit card.

scpac1
Harrisburg, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 01/21/2009 04:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/DRI-Element5-Pc-Tools-Digital-River-Company-Spyware-Doctor/internet/DRI-Element5-Pc-Tools-Digital-River-Company-Spyware-Doctor-unauthorized-credit-card-cha-414266. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Report your card lost or stolen to the bank!

AUTHOR: Peggy - (U.S.A.)

I tell everyone they should go to their bank and report their credit/debit cards lost or stolen every six months. Everyone who then has your card number will no longer be able to use it, because you will get a new number with your new credit/debit card. I am doing that tomorrow, because this rip off company did the same to me when I DID cancel auto renew a month ago. Your are right, they are a rip off con artist website and need to be stopped. I just filed a report on them today with the Attorney General of California, the BBB and now Ripoffreport. See my report from Peggy
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#2 Consumer Comment

PC Tools is a scam operation

AUTHOR: Carolyn - (USA)

I noticed a charge of $29.95 on my credit card last month for "PC Tools" and didn't recognize them so looked into it. Turns out that a YEAR AGO, same amount was billed to my CC (I didn't notice the charge) for something called "Registry Mechanic," a charge I never authorized. In fact, I have no idea what "Registry Mechanic" means! PC Tools claimstheysent me a 30-day notice that this service, or whatever it is, would be automatically renewed but I never got that email. Guess what? The email they had on file for me wasn't mine. No wonder I never got that 30-day notice -- or the "confirmation" email they supposedly sent a year ago when someone, not me, authorized the purchase of Registry Mechanic. They have agreed to reimburse me for the $29.95 annual renewal fee but said they were very sorry, there was nothing they could do about the original charge from a year ago. How the hell are they getting my credit card information is what I'd like to know. Interestingly, it was also a Bank of America CC.
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#3 Author of original report

DRI element5.com

AUTHOR: Scpac1 - (U.S.A.)

well.........a little research pays off. Resolved the issue with "pctools" and got a full credit. It seems I downloaded "spyware doctor" for free about 1 year ago and they were "automatically renewing the subscription even though it was free originally". They had no idea I uninstalled the program and was using something different. They apologized and issued a credit.
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