• Report: #1066222

Complaint Review: DRIVERMANAGER.COM

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  • Submitted: Thu, July 11, 2013
  • Updated: Thu, July 11, 2013

  • Reported By: Paul — Livingston Texas
DRIVERMANAGER.COM
427 N. Tatnall St #72424 Wilmington, Delaware USA

DRIVERMANAGER.COM Attempts to frighten trusting and unsuspecting persons into unnecessary and very expensive procedures. Wilmington Delaware

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On July 7, 2013 I was led to a website to download the software Drive Manager through a Software Customer Service website.  I was to find out later that the invitation to download Drive Manager was apparently a Drive Manager ad, not a recommendation of the Software Customer Service.

In order to activate Drive Manager, I was required to telephone a person (A WARNING—most activation codes arrive by email rather than a complicated, labor intensive procedure by the company) who asked for my name and email address and then sent this email: 

Umar Rashid - PCVisor  direct-connect@LogMeInRescue.com

TechLiveConnect Technical support

Please click the link below to request a live support session:

https://secure.logmeinrescue.com/R?i=2&Code=630321

 

Best Regards,

TechLiveConnect Support Team  (A WARNING—remote access hasn't been part of any other activation)

 He proceeded to remote control of my computer, installed the activation code and then, against my objection (his mission was to sell me a very expensive home visit), ran "PC Checkup from Norton".  He then turned into a high pressure salesman who claimed that my computer had 6000 problems that could only be partially solved with the "Norton" program, Norton PC Checkup, that I would have to authorize a costly home visit  (A WARNING---seems like a scam to me).  When I refused the very expensive home visit, he terminated the session. 

Drive Manager offered a free program, Norton PC Checkup; unlike other software vendors, there was no option to refuse the free program. (Warning)

Driver Manager appears to have named their program Norton PC Checkup to imply that it is a reputable program.  It is not a Norton (Symantec) program.  List of Norton (Symantec) programs from their website July 8, 2013:

Norton Home & Home Office  >

Software

Recommended Products

Protection for multiple PC, Mac® or Android™ devices, dedicated priority support and our expert virus removal service all in one More info

$149.99 Buy Now
1 year membership for 5 devices and 25 GB storage

 

Norton 360™

Our ultimate Internet and virus protection for all you do online - with backup, tuneup and 2 GB online storage More info

from $ 59.99     

Security SoftwareCompare

Protection for your PC

 

Norton 360™

Our ultimate Internet and virus protection for all you do online - with backup, tuneup and 2 GB online storage More info

from $ 59.99      Buy now

 

Norton 360™ Premier Edition

Our ultimate Internet and virus protection for all you do online - with backup, tuneup and 25 GB online storage More info

from $ 89.99      Buy now

 

Norton 360™ Multi-Device

Powerful protection for your PC, Mac®, Android Smartphone and TabletMore info

from $ 69.99          Buy now

 

Norton™ Internet Security

Advanced Internet and virus protection for anywhere you go and anything you do online More info

from $ 49.99      Buy now

 

Norton AntiVirus™

Basic protection that stops viruses and spyware, so you can safely go online and share More info

from $ 39.99      Buy now

 

Norton Utilities™

Cleans up, tunes up and speeds up your PC to help it run like new More info

$ 29.99 Buy NowTuneup for up to 3 PCs

Mobile Security Software

 

Norton™ Anti-Theft

Your power to recover lost or stolen laptops, smartphones, and tabletsMore info

from $ 4.99        Buy now

 

Norton™ Mobile Security

Powerful protection for your mobile world and the Stuff in it More info

from $ 29.99    Buy now

 

Norton™ Hotspot Privacy

Keep your Stuff private on any Wi-Fi More info

from $ 2.99      Buy now

Backup Software

 

Norton™ Online Backup 25GB

Simple, automatic backup with anytime, anywhere access. Safeguard documents, photos, music and more on multiple computers More info

from $ 49.99    Buy now

Norton Live Services

 

PC problems? Expert help is just a phone call away.NortonLive Service: 24X7 Remote Technician ServiceLet us solve your computer problem right over the Internet! NortonLive Services save you time, money and frustration by giving you the expert help you need to keep your computer running at its best. NortonLive, we are always here to help. More Info

Cloud Services

 

Norton Zone™ 20GB

Cloud file-sharing that lets you easily and safely share your photos, videos and other important documents anytime, anywhere More info

from $ 4.99    Buy now

 

Norton Zone™ 50GB

Cloud file-sharing that lets you easily and safely share your photos, videos and other important documents anytime, anywhere More info

from $ 7.99    Buy now

 

Norton Zone™ 100GB

Cloud file-sharing that lets you easily and safely share your photos, videos and other important documents anytime, anywhere More info

from $ 11.99    Buy now

 

Driver Manager Information:

You can also call technical support for Driver Manager here:
Phone # 512.373.3518

CallUs(BillingIssuesONLY)

Toll Free North America
1-855-668-6686

Toll Free UK:D
0-800-408-3985

Europe:
+44 1429 243124

MailingAddress

DRIVERMANAGER.COM
427 N. Tatnall St #72424
Wilmington, Delaware 19801-2230
Phone: 512.373.3518
Fax: 254.983.9179
drivermanager@driversupport.com

http://www.drivermanager.com/                 TRY IT

 

My suspicions are supported here:

 

http://download.cnet.com/Driver-Manager/3000-2094_4-10074109.html#rateit

 

https://community.norton.com/t5/Other-Norton-Products/Driver-Manager/td-p/573320

 

In my view, the major thrust of both of these "programs" and their associated procedures is to frighten trusting and unsuspecting persons into unnecessary and very expensive procedures, bordering on fraud. 

 

I uninstalled the "programs" and requested a $39.94 refund, which was granted and accepted.    


This report was posted on Ripoff Report on 07/11/2013 11:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/DRIVERMANAGERCOM/Wilmington-Delaware-19801-2230/DRIVERMANAGERCOM-Attempts-to-frighten-trusting-and-unsuspecting-persons-into-unnecessary-1066222. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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