• Report: #830868

Complaint Review: DRU Enterprise Rental Car

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  • Submitted: Sun, January 29, 2012
  • Updated: Sun, January 29, 2012

  • Reported By: Dr. Pete — Marietta Georgia United States of America
DRU Enterprise Rental Car
600 Corporate Park Dr. St. Louis, Missouri United States of America

DRU Enterprise Rental Car billed me for car damage that is not my fault - keep losing the relevant information St. Louis, Missouri

*UPDATE Employee: I Want to Assist

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I keep receiving bills for $985.03 when it should have billed to the person that hit me when I was parked.  My rental car was hit in a parking lot in Wheaton, IL on 12/24/11. I tried 3 times to communicate the details to Enterprise and their Damage Review Unit (DRU)  including the associated police report with the insurance information of the person who hit me. I called the appropriate number just after the accident and gave the information to their DRU. I left a copy of the police report with the Midway airport office. After they lost this information twice I gave it to a manager in the Chicago office who
assured me he would take care of it.  However, they are still sending me bills for the claim. The keep losing the information and billing me instead of billing the correct insurance company.  Rest assured Enterprise, has now lost me as a customer forever. Based on the complaints I found on the internet regarding this DRU, this is their standard mode of operation and that explains the numerous complaints regarding them.


This report was posted on Ripoff Report on 01/29/2012 07:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/DRU-Enterprise-Rental-Car/St-Louis-Missouri-63105/DRU-Enterprise-Rental-Car-billed-me-for-car-damage-that-is-not-my-fault-keep-losing-the-830868. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

I Want to Assist

AUTHOR: Enterprise Rent-A-Car - (USA)

Pete, I regret that this matter has not yet been resolved.  I want to offer my assistance in the matter.  If interested, please email care[at]enterprise.com with your contact information, the damage claim number, the names of the employees you dealt with at DRU, the location of the office the vehicle was rented from, and any further details.  Please use "Incident 120131-001498" as the subject of the email so I can tie your email to your case file. Thanks, Rich
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