- Report: #1024584
Report - Rebuttal - Arbitrate
Complaint Review: DSG Associates
DSG AssociatesInternet United States of America
DSG Associates Michele, Director of Client Services Patronizing, rude, & ineffectual: it's a "mystery" how this person became a director. Dsgai should adjust their hiring strategy. Internet
*REBUTTAL Individual responds: Clarification and Further Apology
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
The day of the "visit", I attempted to access my account, but while logging in, got the message that my password was invalid. Spoke to Michele (Director of Client Services), who I can only describe as rude & patronizing. She suggested that I either did not know my user name (actually my email address) or did not know how to enter it correctly. She made a similar assumption regarding my password. I explained (when I got the opportunity to finally speak) that I had previously been able to access my account until that day. She asked me several times if I had done the assignment. I kept trying to explain that I could not get access to the forms necessary for completion of the job. She attempted to reset my password, but I still could not login. After hours of wasted time trying to get some assistance from dsgai, I was ultimalely unable to do the assignment.
Two days later, I received another call from dsgai & was asked whether I finished the job. Again, I tried to explain the problem. Again, I got another Rude dsgai employee who implied that it was due to incompetence on my part that I could not loggin successfully. Not being able to help (big surprise), she transferred me to Sarah, a supervisor.
Another hour wasted, spent talking to condescending dsgai employees who could not figure out how to reset my password! I am so frustrated with this company now, I do not intend to waste even one more second with them. I caution others to reconsider "shopping" for dsgai, given the attitude toward shoppers expressed by dsgai employees (whose titles suggest that they are in positions of authority & ,therefore, represent the company).
This report was posted on Ripoff Report on 03/06/2013 03:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/DSG-Associates/internet/DSG-Associates-Michele-Director-of-Client-Services-Patronizing-rude-ineffectual-its-1024584. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.