Several days ago, I was contacted by dsgai to become a mystery shopper. After familiarizing myself with the company, I decided to open an account & scheduled my first assignment. This "visit" involved calling 4 designated insurance companies to get quotes & various other types of information.
The day of the "visit", I attempted to access my account, but while logging in, got the message that my password was invalid. Spoke to Michele (Director of Client Services), who I can only describe as rude & patronizing. She suggested that I either did not know my user name (actually my email address) or did not know how to enter it correctly. She made a similar assumption regarding my password. I explained (when I got the opportunity to finally speak) that I had previously been able to access my account until that day. She asked me several times if I had done the assignment. I kept trying to explain that I could not get access to the forms necessary for completion of the job. She attempted to reset my password, but I still could not login. After hours of wasted time trying to get some assistance from dsgai, I was ultimalely unable to do the assignment.
Two days later, I received another call from dsgai & was asked whether I finished the job. Again, I tried to explain the problem. Again, I got another Rude dsgai employee who implied that it was due to incompetence on my part that I could not loggin successfully. Not being able to help (big surprise), she transferred me to Sarah, a supervisor.
Another hour wasted, spent talking to condescending dsgai employees who could not figure out how to reset my password! I am so frustrated with this company now, I do not intend to waste even one more second with them. I caution others to reconsider "shopping" for dsgai, given the attitude toward shoppers expressed by dsgai employees (whose titles suggest that they are in positions of authority & ,therefore, represent the company).