- Report: #1024584
Report - Rebuttal - Arbitrate
Complaint Review: DSG Associates
DSG AssociatesInternet United States of America
DSG Associates Michele, Director of Client Services Patronizing, rude, & ineffectual: it's a "mystery" how this person became a director. Dsgai should adjust their hiring strategy. Internet
*REBUTTAL Individual responds: Clarification and Further Apology
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The day of the "visit", I attempted to access my account, but while logging in, got the message that my password was invalid. Spoke to Michele (Director of Client Services), who I can only describe as rude & patronizing. She suggested that I either did not know my user name (actually my email address) or did not know how to enter it correctly. She made a similar assumption regarding my password. I explained (when I got the opportunity to finally speak) that I had previously been able to access my account until that day. She asked me several times if I had done the assignment. I kept trying to explain that I could not get access to the forms necessary for completion of the job. She attempted to reset my password, but I still could not login. After hours of wasted time trying to get some assistance from dsgai, I was ultimalely unable to do the assignment.
Two days later, I received another call from dsgai & was asked whether I finished the job. Again, I tried to explain the problem. Again, I got another Rude dsgai employee who implied that it was due to incompetence on my part that I could not loggin successfully. Not being able to help (big surprise), she transferred me to Sarah, a supervisor.
Another hour wasted, spent talking to condescending dsgai employees who could not figure out how to reset my password! I am so frustrated with this company now, I do not intend to waste even one more second with them. I caution others to reconsider "shopping" for dsgai, given the attitude toward shoppers expressed by dsgai employees (whose titles suggest that they are in positions of authority & ,therefore, represent the company).
This report was posted on Ripoff Report on 03/06/2013 03:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/DSG-Associates/internet/DSG-Associates-Michele-Director-of-Client-Services-Patronizing-rude-ineffectual-its-1024584. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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