• Report: #873645

Complaint Review: DSL Extreme

  • Submitted: Wed, April 25, 2012
  • Updated: Wed, April 25, 2012

  • Reported By: Chaz — San Francisco California United States of America
DSL Extreme
21540 Plummer Street - Suite A Chatsworth, California United States of America

DSL Extreme Ikano Bait and switch tactic--ordered upgrade to 10Mb ADSL2+, was set up with 6Mb despite canceling order Chatsworth, California

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After being a loyal and fairly happy customer for over seven years, I noticed that there were upgrade options available to my existing, ~$55/mo, 6Mb DSL plan.  I was pre-qualified for an ADSL2+ 10Mb service, at a pricey ~$100/mo plus a non-refundable $200 installation fee.  I proceeded with the order. 

After two tech visits, they were not able to set up the 10Mb line and I was downgraded all the way to 6.  I already had 6 with my much-cheaper legacy DSL so I called to cancel the order.  They are now holding me responsible for installation fees, a month of 8Mb service which was never installed, and EARLY TERMINATION fees (my legacy DSL line was month-to-month). 

They want me to pay for their inability to deliver?  Really?!

This report was posted on Ripoff Report on 04/25/2012 11:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/DSL-Extreme/Chatsworth-California-91311/DSL-Extreme-Ikano-Bait-and-switch-tactic-ordered-upgrade-to-10Mb-ADSL2-was-set-up-with-873645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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