- Report: #873645
Report - Rebuttal - Arbitrate
Complaint Review: DSL Extreme
DSL Extreme21540 Plummer Street - Suite A Chatsworth, California United States of America
DSL Extreme Ikano Bait and switch tactic--ordered upgrade to 10Mb ADSL2+, was set up with 6Mb despite canceling order Chatsworth, California
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After two tech visits, they were not able to set up the 10Mb line and I was downgraded all the way to 6. I already had 6 with my much-cheaper legacy DSL so I called to cancel the order. They are now holding me responsible for installation fees, a month of 8Mb service which was never installed, and EARLY TERMINATION fees (my legacy DSL line was month-to-month).
They want me to pay for their inability to deliver? Really?!
This report was posted on Ripoff Report on 04/25/2012 11:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/DSL-Extreme/Chatsworth-California-91311/DSL-Extreme-Ikano-Bait-and-switch-tactic-ordered-upgrade-to-10Mb-ADSL2-was-set-up-with-873645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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