- Report: #446027
Report - Rebuttal - Arbitrate
Complaint Review: DSL Extreme
DSL ExtremeSalt Lake City, Utah U.S.A.
DSL Extreme Would not accept my cancellation and refused to listen to my complaint. Salt Lake City Salt Lake City Utah
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Because the purchase was more then 22.00 dollar I had by law in california 3 days to accept or refuse the offer regardless of the any other contracts they my have required me to sign. With in on day when I recieved the Modem it would not connect on line. First dsl extreme told me my problem was the telephone lines, and I had to have that fixed, I call and had a line check immediately, then the next thing the technicans told me it was my router, I when the next day purchased a new router, and till I could not get email, this was when I cancelled.
They said give a little more time and we will fix this, I agreed for just a few hours more. They failed I demanded they cancell, and then they told me I owe them 350.00 more because I sign up for 12 months. I explaine that not allowed by Cal laws, and I have cancelled two time, and you still are not listening. I sent them there Modem back and paid the shipping, and got a email confirming they received it. Then my credit card keep getting billed until I refused to pay any more. They collected almost 200.00 plus the installation fees, and Now they sent me a final notice or else I will go to collection. At this point I still will not pay that until I find a court that order this. Once I get a collection notice I am filing a small claim for the money they keep billing my credit card for. Nothing was wrong with the phone line, a added charge, nothing was wrong with my router, and I a added charge for a fast modem was 109.00 dollars more.
Chino Hills, California
This report was posted on Ripoff Report on 04/23/2009 01:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/DSL-Extreme/Salt-Lake-City-Utah-84122/DSL-Extreme-Would-not-accept-my-cancellation-and-refused-to-listen-to-my-complaint-Salt-L-446027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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