• Report: #446027

Complaint Review: DSL Extreme

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  • Submitted: Thu, April 23, 2009
  • Updated: Thu, April 23, 2009

  • Reported By:Chino Hills California
DSL Extreme
Salt Lake City, Utah U.S.A.

DSL Extreme Would not accept my cancellation and refused to listen to my complaint. Salt Lake City Salt Lake City Utah

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I answered a add on dsl extreme because it was a cheap rate, and before I disconnected my primary dsl with Time Warner.

Because the purchase was more then 22.00 dollar I had by law in california 3 days to accept or refuse the offer regardless of the any other contracts they my have required me to sign. With in on day when I recieved the Modem it would not connect on line. First dsl extreme told me my problem was the telephone lines, and I had to have that fixed, I call and had a line check immediately, then the next thing the technicans told me it was my router, I when the next day purchased a new router, and till I could not get email, this was when I cancelled.

They said give a little more time and we will fix this, I agreed for just a few hours more. They failed I demanded they cancell, and then they told me I owe them 350.00 more because I sign up for 12 months. I explaine that not allowed by Cal laws, and I have cancelled two time, and you still are not listening. I sent them there Modem back and paid the shipping, and got a email confirming they received it. Then my credit card keep getting billed until I refused to pay any more. They collected almost 200.00 plus the installation fees, and Now they sent me a final notice or else I will go to collection. At this point I still will not pay that until I find a court that order this. Once I get a collection notice I am filing a small claim for the money they keep billing my credit card for. Nothing was wrong with the phone line, a added charge, nothing was wrong with my router, and I a added charge for a fast modem was 109.00 dollars more.

hdyer1
Chino Hills, California
U.S.A.


This report was posted on Ripoff Report on 04/23/2009 01:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/DSL-Extreme/Salt-Lake-City-Utah-84122/DSL-Extreme-Would-not-accept-my-cancellation-and-refused-to-listen-to-my-complaint-Salt-L-446027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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