• Report: #373369

Complaint Review: DTE

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  • Submitted: Tue, September 16, 2008
  • Updated: Tue, September 16, 2008

  • Reported By:centerline Michigan
DTE
495 Moron Street, Detroit, Michigan U.S.A.

DTE DTE ENERGY ripoff! PAYING FOR HOME PROTECTION PLUS AND GETTING NO CUSTOMER SERVICE. Detroit Michigan

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I have the DTE home protection plan for all my applicances at this time. My dishwasher broke a few months back and DTE sent out someone within 2 days to fix it. The guy stated that he would have to come back with parts. After 2 weeks, he did come by with parts and stated that the parts they sent were broken so he would have to Re-order them. They he stated that he is not going to come back because DTE only pays him from coming out once. I called DTE and they stated that they will look into this issue and probably offer me a "buy out" of $300 for the applicance that is not fixable. 67 days and 53 phone calls later, DTE has still resolved this issue.

After getting put on hold for 15-20 every time you call them, they say the same thing...."we are still reviewing this". DONT use this DTE protection plan, it is a RIPOFF and no customer service to boot. My friend just canceled with them last week due to a similar issue with his 10 year old furance.

Matthewmcintosh
centerline, Michigan
U.S.A.

This report was posted on Ripoff Report on 09/16/2008 09:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/DTE/Detroit-Michigan-48015/DTE-DTE-ENERGY-ripoff-PAYING-FOR-HOME-PROTECTION-PLUS-AND-GETTING-NO-CUSTOMER-SERVICE-De-373369. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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