- Report: #958774
Report - Rebuttal - Arbitrate
Complaint Review: Dunhill Development TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Dunhill Development constructing quality custom homes over 20 years. Dunhill Development backs their work with a one year warranty. Dunhill Team treats each project with the utmost care and attention to quality and detail.
DUNHILL DEVELOPMENT776 Main st. Osterville, Massachusetts United States of America
Dunhill Development REVIEW: Customer Satisfaction Commitment: Dunhill Development stays ahead of the technology curve.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service. Dunhill Development pledges to always resolve any issues: feel safe, confident & secure when doing business with Dunhill Development recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to Dunhill Development for its full commitment to quality customer service.
Ripoff Report's discussions with DUNHILL COMPANIES have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. DUNHILL COMPANIES listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Dunhill Builders' founder and owner, Charlie Crovo, knows that the building industry is highly competitive. The Dunhill Team continuously sets themselves apart with their commitment to 100% client satisfaction. [continued below]....
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Charles Crovo during an onsite inspection held by a third party verification company with no biases toward Dunhill Development.
Dunhill Development provides a wide variety of building services that includes residential, commercial, as well as home renovations. They specialize in building high end custom homes in and around the Cape Cod area. With 22 years of experience Dunhill Development has developed an excellent reputation for quality products, and unmatched attention to detail.
Leads for Dunhill Development are mainly obtained through referrals from past customer as well as repeat customers. Charles Crovo, founder of Dunhill Development, explained that they understand communication between clients and builders is key during the building process. He further stated, "we certainly work hand in hand with all of our clients. Keeping them updated on the progress of each individual property, and we are always available 24 hours a day." Mr. Crovo also assures potential clients that with Dunhill Development they will always receive, "a great house."
CUSTOMER CARE & COMPLAINT RESOLUTION FROM DUNHILL DEVELOPMENT
During the onsite interview, Mr. Crovo was asked to address the comments posted on Ripoff Report's website. Mr. Crovo explained that the comments were made by a past partner that worked on a spec home with Dunhill Development. Mr. Crovo expressed that the partner was, "unhappy that the real estate market had collapsed and felt that [Dunhill Development] should have paid the difference between what they thought they could sell the house for and what the market would get." While these comments are, "unfounded" Dunhill Development takes all complaints very seriously and performs follow up procedures with their clients to ensure satisfaction. Additionally, future clientele should note that Dunhill Development is both licensed and insured.
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Crovo stated, "we do the same thing we've always done. Treating our customers with the utmost respect, and make sure they get the best house."
Dunhill Development is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Crovo further stated, "everyone I've talked to has been great. They've been fair, they've wanted to hear the problems, they understand, and they want to rectify it. I'm very happy with the company."
DUNHILL DEVELOPMENT STATEMENTS FROM FOUNDER CHARLES CROVO
" We are one of the top companies in the Mid-Cape are for fine custom home building. Don't take my word for it. Go to dunhillbuilders.com to read what our clients have to say. DUNHILL COMPANIES's team is confident they can get any building or remodeling job done right. DUNHILL COMPANIES takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "While our job can be stressful, especially with deadlines, Charlie provides a positive work environment. Charlie makes it clear that our work is valued." Ripoff Report was pleased to learn that DUNHILL COMPANIES's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM DUNHILL DEVELOPMENT
DUNHILL COMPANIES recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, DUNHILL COMPANIES has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Charlie Crovo, Ripoff Report is convinced that DUNHILL COMPANIES is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Dunhill Development meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
DUNHILL DEVELOPMENT Dunhill development corp, Dunhill Builders, Dunhill development, Charles Crovo,Jill Crovo Frauds Lying Thiefs Osterville, MassachusettsThey will rob you by creating fake bills and embezzeling every penny they can. They claim bankruptcy and change their name to create a web of lies STAY AWAY FROM THESE CROOKS
This report was posted on Ripoff Report on 10/23/2012 10:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/DUNHILL-DEVELOPMENT/Osterville-Massachusetts-02665/DUNHILL-DEVELOPMENT-Dunhill-development-corp-Dunhill-Builders-Dunhill-development-Charl-958774. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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