• Report: #367525

Complaint Review: DUROPOWER

  • Submitted: Wed, August 27, 2008
  • Updated: Thu, May 20, 2010

  • Reported By:cumberland Virginia
DUROPOWER
667 ARROW GRAND CIRCLE COVINA, California U.S.A.

DUROPOWER-BRENDA COLE False advertizing of product,Based on Co. literature, Refused warranty, Refused to offer parts to fix unit. COVINA California

*UPDATE Employee: Customer order to small of Generator.

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Have a 13,500 Btu. Ac. Went to Duropower.com and found that they stated I would need 3500 watts for a 13,500 Btu. Ac. Purchased generator DP3500ELP. Started smoothly. After 1.5 hrs. unit shut down . Restarted , restarted and shut down. Head had failed. Called Brenda Cole who stated she would replace part , but needed Ac info. Responded . Stated My Ac.

was to large for generator. She said I would need to purchase a unit with 4500 watts or higher to operate Ac. Then when I asked about parts. Brenda stated that she would have to special order generator head from supplier and let me know. That was 7-21-08 . Have called with no response as of 8-27-08.

My ac info states 20 amp. breaker. 20amps x 120 volts = 2400 watts.

The unit I puchased states. 3500watts surge , 2500watts ac output. The math shows that the unit was rated to operate a 13,500 btu ac.In the owners manual is stated. 2500 watts devided by 120 volt = 20.83 amps. Brenda and duropower are trying to ripe off america with cheap chinese merchandise and I Fell for it just like 63 other people who have filed complaints with the BBB of
California. Good luck to all who get scammed by promises of warrenty or parts replacements. Just have to wait for the next boat from China.

Robert
cumberland, Virginia
U.S.A.

This report was posted on Ripoff Report on 08/27/2008 02:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/DUROPOWER/COVINA-California-91722/DUROPOWER-BRENDA-COLE-False-advertizing-of-productBased-on-Co-literature-Refused-warran-367525. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Customer order to small of Generator.

AUTHOR: Duropwer - (U.S.A.)

This is in 'responce to the complaint posted.

the customer should have purchased a generator that had a continous output of 3500 watt. Not a surge. Surge is only for and brief momentt to get a secondary motor up and running. as he has posted 3500watt surge 2500 watt A/C output. This clearly shows he has over loaded the unit and this is why it shuts down. As stated on our web as the customer states he checked, it shows the start up and surge values for a 13.500 btu  air conditioner at 3500 continous watt. And the unit he purchased continous wattage is at 2500 watt. As on our web site we Advertise by the Surge valve on the unit we sell. Not the Rated valves. customer ordered to small of a unit for the A/C unit.

 

 

 

 

 

 

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