- Report: #597959
Report - Rebuttal - Arbitrate
Complaint Review: DVD Rental returned to Red Box
DVD Rental returned to Red BoxInternet United States of America
DVD Rental returned to Red Box Customer Care agent Brandon I rented a DVD from DVD Play but thought it was RedBox. Internet
*Consumer Comment: Totally Understand!
*UPDATE EX-employee responds: you were lied to
*REBUTTAL Owner of company: It's neglegence on the part of DVDPlay
*Consumer Comment: Technically not your movies...
*Author of original report: Red Box Kept my movies for their inventory and now make money of off it!
*Consumer Comment: Well...
my email to them...
I guess I rented 2 DVD's from DVD Play and returned them to Red Box. I am unsure why you choose to have the same color kiosks as DVD Play as they were in business first, and why your machine excepted my movies. As it stands now I have been charged $54.38 for movies you have! So as I see it you owe me 58.38 or 2 movies so I can return these movies to the right owner. DVD Play has asked you to change your software to not except their movies, so you dont put customers through this. In this economy 58.38 is 2 gas tanks full to get back and forth to work! Your customer services answer was it was my fault for not knowing where I rented from! REALLY! When your company choose to make their kiosks look the same!
Their answer to me..
Thank you for your email. Our technicians service the redbox kiosks once per week, if any competitor DVD's were located, they would be stock piled until the end of the month, at which time any and all competitor DVD's would be shipped back to the corresponding headquarters. We understand the frustration one may experience when another companys disc is returned to our machine. Please understand that Redbox maintains no liability for discs from other companies returned to our machine in error. Please also consider that our machines handle a high volume of disc rentals and returns which leaves us unable to guarantee your title will be found. We apologize, however any claim or billing disputes regarding these particular DVDs would need to be handled through the company to which the DVD belongs. If you have any additional questions, comments, or concerns, please let us know and anyone in customer service would be more than happy to assist you. Thank you, Brandon Redbox Customer Care 1.866.REDBOX3 www.redbox.com
My answer back...
I find it horrible that your answer is its still my fault. After I set up a group on Facebook denouncing Red Book, I saw more people in the same boat as me! Again, according to DVD Play you have been asked to change either your color of your kiosk, your software from accepting their DVDs or both. You as a company have choosen to put customers in the position. Its stealing from the public, especially since I found that other people have the same problem. I will continue to ask for my DVD's or my 58.38 by using Facebook and other venues! Its only fair for me to take customers from you as you have no loyalty to your customers!
This report was posted on Ripoff Report on 04/28/2010 05:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/DVD-Rental-returned-to-Red-Box/internet/DVD-Rental-returned-to-Red-Box-Customer-Care-agent-Brandon-I-rented-a-DVD-from-DVD-Play-bu-597959. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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