DVD Tiger DVD Tiger the Box Set Superstore Charged me $129 for a box set that I never received though I was reassured countless times via email that the package was on its way. Internet

I ordered a dvd box set on December 16th, 2012 as a Christmas present for a family member.  I was assured that my package would arrive in 2-4 weeks time.  I emailed them on January 4th, 2013 inquiring about the status of the package and was told to wait another 2 weeks due to holiday delays. 
I then requested a full refund in an email sent on the 26th of January after still not receiving the package.  I was told that a trace would be put on the package but never received a confirmation number.  I asked for a full refund 2 more times after that in different emails but the refund was never addressed in response.
I was told another package had been sent  out on February 7th, 2013 and would arrive shortly.  I responded by asking for some sort of tracking number so I could be sure of a delivery date.  I never received any emails back, except one to say that I their email address was no longer accepting my incoming mail.  I never received a package or a refund.