- Report: #1102564
Report - Rebuttal - Arbitrate
Complaint Review: DVDFab Fengtao Avangate
DVDFab Fengtao Avangate, Select State/Province USA
DVDFab Fengtao Avangate Demo products work but then stop after registration is purchased Beijing China
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When I tried the demo product for DVDRipper, it worked on my system. That was version 7. However, when I purchased the upgrade to 9 it didn't work. DVDFab argued that they do not offer refunds after a sale and said that I had the opportunity to try the product.
Yeah, it worked in demo mode but I was forced to buy the new version and it didnt' work.
After I complained to American Express, the charge was from their scammer associate Avangate, DVDFab fixed the issue. Avangate is the middle man to broker fees for DVDFab.
The software doesn't work reliably and their new interface in version 9 is clunky. It's not worth the money. The product is so bad that they've gone from offering a $20 Amazon gift card to $50.
DVDFab DVDCopy has always worked. It's the other products that don't. Don't trust your demo version.
Here's what I shared with AMEX --
Below are changes to the DVDFab program. When I complained that features weren't working
it included problems with the "Ripper" and "freezing" when copying a bluray. Note that I purchased in early July 2013. The fixes are after I reported problems.
October 04, 2013
DVDFab 220.127.116.11 Updated!
New: Improved the user interface and user experience for Ripper.
New: Improved the performance of CUDA and Intel Quick Sync hardware acceleration.
New: Added support for PGS subtitle output for MKV profile.
New: Added support for H.264 CRF encoding for Ripper and Converter.
Fix: Jitters and pixelated problems when playing back the copied Blu-ray 3D discs in stand-alone player.
Fix: A problem that cannot preview by chapter.
Fix: A problem that cannot pause when copying or ripping.
Fix: Some localization problems.
Fix: Some minor changes and improvements.
Fix: A jitters problem when playing back the ripped avi.h264.mp3 files with VLC player.
Fix: An A/V sync problem when ripping DVD in certain cases.
Fix: A pixelated screen problem when playing back the ripped mpeg4 files, and seeking them.
Fix: A crash problem when running command line in certain cases.
Fix: A freeze at 99% problem when copying Blu-ray discs in certain cases.
September 09, 2013
DVDFab 18.104.22.168 Updated!
New: Added support for a new copy protection as found on "Iron Man 3" DVD.
New: Added support for a new copy protection as found on "Star Trek Into Darkness" DVD.
August 21, 2013
DVDFab 22.214.171.124 Updated!
New: Added avi.divx profiles for DVD and Blu-ray Ripper. New: Improved the startup speed.New: Some improvements for command line. Fix: A problem that cannot enable acceleration for AMD in windows 8.Fix: A problem that cannot seek with the backup disc in certain cases.Fix: A problem that cannot show the subtitle during the preview in certain cases. Fix: A 1000 error when copying DVD or Blu-ray and the volume label contains the space.Fix: A process failed problem when copying Blu-ray to DVD in certain cases.Fix: An A/V sync problem when converting DVD to iPad and the DVD is 29.97 FPS or contains PCM audio track. Fix: A crash problem when ripping DVD to 3D profiles in certain cases, such as: Avatar_JP.Fix: A problem that cannot playback the ripped file with iPod.classic profile.Fix: A no sound problem when playback the ripped 3d.htc.evo.h264.aac files. Fix: A crash problem when opening mkv files in certain cases.
July 26, 2013
DVDFab 126.96.36.199 Updated!
New: Added support for new Java protections.
New: Added support for a new copy protection as found on "Tyler Perry's Temptation: Confessions of a Marriage Counselor".
New: Added support for multiple audio track output for m2ts profiles.
New: Added support customize image of menu for Blu-ray and DVD Creator.
New: Added support Live Update and show the update log.
New: Some minor changes and improvements.
Fix: A freeze problem when opening source and then click cancel button in certain cases.
Fix: A problem that missing task process number when burning and creating, such as: Task 1/2.
Fix: Some localization issues for JA-JP.
Fix: A crash problem when opening DVD source in certain cases.
Fix: A crash problem when opening Blu-ray source after a DVD source was opened in certain cases.
Fix: A problem thatcannot recognize the BD-ROM drive in Windows 8 in certain cases.
Fix: A problem that cannot enable CUDA and DXVA accelerations in certain cases.
Fix: A crash problem when deleting the profile which was downloaded from Profile Editor Official website.
Fix: A crash problem after navigating from Burn mode to Customize mode.
Fix: Localization problems.
Fix: A problem that should not display the disc in source list after it was ejected.
Fix: A pixilated problem when playing back the copied Blu-ray 3D disc with Blu-ray 3D Stand-alone player, such as: Wreck_It_Ralph_3D.
Fix: A problem that cannot open physics Blu-ray disc in certain cases, such as: Fantastic4_2.
Fix: A freeze problem when copying Blu-ray with both Lightning-Recoding and "Convert DTS/LPCM to AC3" option are enabled.
Fix: A freeze problem when copying Blu-ray 3D disc to Blu-ray SBS 3D in certain cases, such as: Cars_2_3D and Puss_in_Boots_3D.
Fix: A problem that failed to rip Blu-ray disc to Galaxy Note II in certain cases.
Fix: A problem that cannot eject disc after burned in certain cases.
Fix: A crash problem when ripping DVD to vob.passthrough and the option "Display the forced subtitle only" is enabled.
Fix: A freeze problem when ripping Blu-ray to mkv.h264.audiocopy in certain cases, such as: Rio.
Fix: A problem that failed to rip Blu-ray disc to avi.h264.audiocopy, such as: "Cars_USA.iso".
Fix: A problem that "Display the forced subtitle only" option does not work for in certain cases.
Fix: A work 1 failed error problem when ripping DVD disc to WMV AC3/1 audio track.
Fix: A crash problem when ripping Blu-ray disc in certain cases, such as: Mariah_Carey_The_Adventures_of_Mimi.
Fix: A crash problem when converting or creating with mkv files in certain cases.
Fix: A problem that converting failed when switching the language of DVDFab to ZH-TW.
Fix: A crash problem when previewing file source in certain cases.
Fix: A crash problem when converting .avi file in certain cases.
Fix: A freeze problem when converting 2D file source to 3D format.
Fix: A freeze problem when creating to Blu-ray in certain cases.
Fix: A problem that the ripped mpeg4 and mp4 files, which were created by DVDFab, cannot be opened in Video Converter and DVD/Blu-ray Creator.
Fix: A problem that the created DVD disc cannot be played on PS3, Panasonic 3D stand-alone player and Samsung stand-alone player.
Fix: A problem that cannot create DVD with external subtitle.
This report was posted on Ripoff Report on 11/27/2013 08:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/DVDFab-Fengtao-Avangate/Select-StateProvince/DVDFab-Fengtao-Avangate-Demo-products-work-but-then-stop-after-registration-is-purchased-1102564. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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