- Report: #961155
Report - Rebuttal - Arbitrate
Complaint Review: DVDMedia
DVDMediaInternet United States of America
DVDMedia Sent Bad DVD disks for a tv series I ordered through the internet. Internet
I waited a couple of weeks before contacting them by email to ask if they had shipped my order yet and was basically told to be patient. A couple weeks later, I contacted them again and finally they sent me a tracking number for my order. I received it 2 weeks after they sent it. When I attempted to play the first disk, it would not play. I tried it on on a couple different DVD players and 2 different computers with the same result. It was not readable. The next 2 disks were the same. The 3rd disk was empty. The computer asked if I wanted to record on it. The 4th disk played but the quality was terrible.
It was obvious that someone had just recorded these from a TV and put them on disk. The disks that would play had the channel logo on them and they managed to get parts of commercials included. I made a list of the bad disks, 8 in all, out of 23 disks, and sent it to the email I had to communicate with the company. I was assured that I would be receiving replacements for the bad disks.
I waited a couple weeks and asked about them. Again, I was told to be patient. I thought waiting a couple weeks was being patient but I waited a couple more and asked again. They sent me a tracking number for the "replacement disks". Another 2 weeks passed and I finally received the second set of disks. They were packaged inside of an unmarked, plastic container. The disks were just stacked together inside of a ripped plastic bag so they could rub against each other.
The disks themselves were hand marked with a permanent marker with numbers. Nothing indicated what was supposed to be on them. Upon putting them, one by one, in the computer DVD player, I found that every one of them was blank! I could have gone and bought new, record-able disks from Walmart and had the same thing except many of these had rub marks from shipping.
I wrote back to tell them about the disks they had sent and included a picture of the pile of disks inside the unmarked plastic container. They argued with me that what I told them wasn't possible and that they no longer had that series available so they wouldn't be able to send me good replacements but they would "be glad to offer a very special discount on your next purchase from us".
That doesn't complete the series I purchased and do they really think, after all this, that I am going to give them one more penny of my hard-earned money? I would really recommend that people stay away from this website. They are a rip off!
This report was posted on Ripoff Report on 10/28/2012 10:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/DVDMedia/internet/DVDMedia-Sent-Bad-DVD-disks-for-a-tv-series-I-ordered-through-the-internet-Internet-961155. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.