- Report: #961155
Report - Rebuttal - Arbitrate
Complaint Review: DVDMedia
DVDMediaInternet United States of America
DVDMedia Sent Bad DVD disks for a tv series I ordered through the internet. Internet
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I waited a couple of weeks before contacting them by email to ask if they had shipped my order yet and was basically told to be patient. A couple weeks later, I contacted them again and finally they sent me a tracking number for my order. I received it 2 weeks after they sent it. When I attempted to play the first disk, it would not play. I tried it on on a couple different DVD players and 2 different computers with the same result. [continued below]....
It was obvious that someone had just recorded these from a TV and put them on disk. The disks that would play had the channel logo on them and they managed to get parts of commercials included. I made a list of the bad disks, 8 in all, out of 23 disks, and sent it to the email I had to communicate with the company. I was assured that I would be receiving replacements for the bad disks.
I waited a couple weeks and asked about them. Again, I was told to be patient. I thought waiting a couple weeks was being patient but I waited a couple more and asked again. They sent me a tracking number for the "replacement disks". Another 2 weeks passed and I finally received the second set of disks. They were packaged inside of an unmarked, plastic container. The disks were just stacked together inside of a ripped plastic bag so they could rub against each other.
The disks themselves were hand marked with a permanent marker with numbers. Nothing indicated what was supposed to be on them. Upon putting them, one by one, in the computer DVD player, I found that every one of them was blank! I could have gone and bought new, record-able disks from Walmart and had the same thing except many of these had rub marks from shipping.
I wrote back to tell them about the disks they had sent and included a picture of the pile of disks inside the unmarked plastic container. They argued with me that what I told them wasn't possible and that they no longer had that series available so they wouldn't be able to send me good replacements but they would "be glad to offer a very special discount on your next purchase from us".
That doesn't complete the series I purchased and do they really think, after all this, that I am going to give them one more penny of my hard-earned money? I would really recommend that people stay away from this website. They are a rip off!
This report was posted on Ripoff Report on 10/28/2012 10:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/DVDMedia/internet/DVDMedia-Sent-Bad-DVD-disks-for-a-tv-series-I-ordered-through-the-internet-Internet-961155. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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