- Report: #1049078
Report - Rebuttal - Arbitrate
Complaint Review: DaVinci Virtual Office L.L.C
DaVinci Virtual Office L.L.C2150 South 1300 EastSalt Lake City, Utah United St Toronto, Ontario Canada
DaVinci Virtual Office L.L.C Continues to bill even though informed company was in Breach of Contract, that servces were not required and no further billings were going to be accepted. Toronto Ontario Canada
*Author of original report: The Customer is never right at Davinci!
*UPDATE Employee: Davinci Virtual Rebuttal
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About a year ago my company engaged DaVinci to provide a local number for my new company. Turns out they could only supply a long-distance numbers as the buy phone numbers in bulk from local providers before checking they're actually local numbers.
A long-distance number was going to kill my business and so I informed them that if they could not provide me with a local number they were in Breach of Contract and that I was not interested in using their services. Furthermore, no further billings were going to be accepted, (we never did end up using the phone number or mailing address they provided).
I'm not sure what part of no further billings were going to be accepted and that they were in Breach of Contract they didn't understand but I've recently found out that they have continued to bill my wife's credit card for services even after my instructions.
My wife had to cancel her credit card in order to stop their billings.
My company has reached out to the owner as well as two other senior individuals in the company. They are refusing to issue money back and now are not returning calls / emails.
We have been forced to contact the Advertising Council here in Canada to report their behaviour and have also discussed our options with the Federal Trade Commission Division of Advertising Practices in the U.S.
We have also contact local media firms here in Canada, (Marketplace and CityTV), to start the ball rolling on providing as many people as we can information on the practices of this company.
This report was posted on Ripoff Report on 05/07/2013 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/DaVinci-Virtual-Office-LLC/Toronto-Ontario/DaVinci-Virtual-Office-LLC-Continues-to-bill-even-though-informed-company-was-in-Breach-1049078. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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