Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Dadson Washer Services
for its full commitment to quality customer service.
Ripoff Report's discussions with Dadson washer have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Dadson washer listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.. The information provided in this report below is based on comments made by Linda Doniz during an onsite inspection held by a third party verification company with no biases towards Dadson Washer Services.
Dadson Washer Service offers commercial coin-operated washer and dryers to apartment complexes. This allows apartment owners to provide an essential amenity to their existing and potential tenants. Linda Doniz stated the following about her company, "there is no investment required from the apartment complex owners when we install our equipment. Essentially, it is to provide apartment complex owners an amenity to their tenants. Essentially, [our service is] to provide a good service...make sure everyone is happy and get what they need."
Dadson Washer Service typically acquires leads, "by locations that we see under construction. We get the phone numbers from signs that we see." They also obtain leads through management companies and out existing companies, "a lot of times they are investors that continue purchasing and selling and that's how we obtain our business." If an apartment complex expresses interest in their services they are offered either a leasing or rental program for the equipment, "when we come to an agreement with a customer, and they choose to do a rental option...they pay us a monthly fee for the equipment. With that includes the installation of the equipment...they collect the coins from the equipment and we service the equipment whenever is goes down." The leasing option is similar except instead of paying a monthly fee, "we collect the coins, and disburse a distribution based on the original contract." CUSTOMER CARE & COMPLAINT RESOLUTION – DADSON WASHER SERVICES
During the onsite interview Mr. Doniz was asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Doniz explained, "our agreements at the time of sale, they bind or transfer to the new owners." The previous owners may not have expressed this to the new owners of the property which can result in complaints to Dadson Washer Service. In order to resolve issues like this when they arise, "we do offer options to renegotiate...to give them an opportunity to have a say in the options to made a new agreement." This often leads to a satisfied customer.
When asked to comment on complaints posted on Ripoff Report's website Ms. Doniz stated the following, "from what I've seen, it's new apartment owners who wanted us out...there was no other option at that point so I guess that's some of the complaints I've seen on Ripoff. We continue to reach out to them and ensure that we can come up with a solution and have an amicable relationship." She additionally stated the following in regards to the issue, "we want to make sure that we can provide or at least show them that it is beneficial to have us...as far as the laundry room services...we are always open to renegotiating to make sure they have a say in the contracts. I am happy to come up with a solution to have them be ok and everyone move forward."
When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Ms. Doniz stated, "we've actually had a change in customer service representatives. We want to make sure any questions [or] concerns are addressed. We provide more training...we actually allow our customer service representatives more authority to resolve matters so they don't have to go back and forth....we give them some liberty to resolve it and address it."
Dadson Washer Service is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we want to make sure that our customers, tenants, and apartment complex owners know that we care. We want to make sure we can prove that to them. We want to make sure that our customers are overall happy to show them that we are willing and open to resolving any concerns they may have...and that we address them the way that they are hoping that we do is important and that they see it....we just want to make sure that they know we care." DADSON WASHER SERVICES – STATEMENT FROM THE PRESIDENT – RON GOLDBERG "
We are here to aid and the facilitation of offering coin operated commercial washer and dryer to apartment complex owners. To assist in eliminating one more thing in the list of all the to do's of apartment complex owners and assist in providing services that will keep tenants happy.
Dadson washer 's our highly trained service technicians and caring customer service representative will always try to find a way to resolve, address and answer all your questions. Dadson washer takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "we want to hear from you to see how we can better serve you. Working as a team is the key point to a successful partnership. We provide our service to maximize laundry room revenue and to insure you benefit from our services. " Ripoff Report was pleased to learn that Dadson washer 's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction. STATED IMPROVEMENTS FROM DADSON WASHER SERVICES
Dadson washer recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Dadson washer has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Linda Doniz, Ripoff Report is convinced that Dadson washer is committed to quality delivery of services resulting in total client satisfaction. How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Dadson Washer Services meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future. Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. NOW TO THE ORIGINAL REPORT THAT WAS FILED
Dadson Washer Service Dadson Los Angeles, California
Contract provisions state term of ten years, and payment of 50 percent of gross collections from coin washer machines they placed on my rental property.
1. They made payment for the first few months then stopped.
2. They will NOT let you cancel or remove their machines per their "terms or conditions" which is in fine print on the back of the contract... and which automatically renews every ten years unless you send them a letter, certified return receipt, requesting cancellation.
Misleading contract having the material provisions on the reverse side.
This company should be shut down and investigated for their business practices.