- Report: #55765
Report - Rebuttal - Arbitrate
Complaint Review: Dalton Flooring Liquidators
Dalton Flooring Liquidators105 South 8th St Gadsden, Alabama U.S.A.
Dalton Flooring Liquidators low quality products, late delivery, no communication tricked and lied to us Gadsden Alabama
*Author of original report: Dalton Ronnie's Lies
*REBUTTAL Owner of company: proven record of over 20 years of customer satisfaction
*Author of original report: addendum Dalton Flooring Liquidators
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I ordered on the telephone and tried to pay with credit card. The DFL employee I ordered with (Tony, watch out for him!!) made me wire the money to them. Because he said he could not draft from either two credit cards I offered him. So I wired the money.
1. LATE DELIVERY
The wood arrived about 3 weeks later than agreed. (I had been told that it should come within 5-7 days but it took more than a month. I was not informed that there would be a delay until after I inquired about it. After I complained I got a cash back refund of $300 which I thought was fair. They first offered %150, and I had to negotiate quite a bit to get $300.
2. EXTRA SHIPPING COSTS
When the wood finally was on the way to Chicago I learned that I had to pay extra $250 for shipping from a local terminal to my house. This in contrast to the "free shipping" information advertised on their website, on ebay, and also to the info Tony gave me on the phone. I complained about this without success.
(Pretty quickly after I complained they changed their ebay site mentioning in small letters that S&H is free only to a local terminal.)
3. LOW QUALITY PRODUCT
The worst came when I opened the first box with bamboo planks: a greenish-yellow bamboo with a rather rough surface. Not at all the quality of the sample piece they had sent me before in the mail.
When I tried to complain about this on the phone nobody would return my call for about 10 days. Finally I sent in a piece of the sample and a piece of the actual wood for them to see themselves. No reaction.
I then went ahead and had the lower grade bamboo installed in my home. Figuring that it would look Ok when I put an extra coat of finish on it after installation (extra costs $1,100).
I tried for 4 weeks to talk to the Ronnie Pollard (owner of Dalton Flooring) about a cashback to cover the extra finishing costs. I negotiated without success. So I left them a negative feedback on ebay.
Since then people keep sending me emails asking me the details of my experience with Dalton Flooring. That is why I am leaving this rip off report.
This report was posted on Ripoff Report on 05/05/2003 05:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dalton-Flooring-Liquidators/Gadsden-Alabama-35903/Dalton-Flooring-Liquidators-low-quality-products-late-delivery-no-communication-tricked-55765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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