• Report: #415822

Complaint Review: Daly's Truck Driving School

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  • Submitted: Sat, January 24, 2009
  • Updated: Tue, October 13, 2009

  • Reported By:Gainesville Georgia
Daly's Truck Driving School
2314 Peachtree Industrial Blvd Buford, Georgia U.S.A.

Daly's Truck Driving School, SOME GOOD COMMON HORSE SENSE IS WHAT IS NEEDED - If you have access to a truck and trailer please e-mail me and do not waste your time or money Buford Georgia

*General Comment: Refresher Courses

*Consumer Comment: Daly's Truck School

*Consumer Comment: Decent program, but not enough sugar for a dime

*Consumer Comment: Responsibility

*Consumer Comment: Daly's

*Author of original report: Skills needed and my license status

*Author of original report: The numbers speak for themselves

*REBUTTAL Owner of company: Truck Driving is not for everyone.

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I read the rebuttal that Daly's wrote regarding the complaint on here.

I attended Daly's November 10, 2008 - Let me explain to you how things worked from what I seen so should you choose to go you will at least know what to expect.
In fairness - Daly's is certainly not a school to learn about trucking. It is to teach you how to pass the DDS test in 17 days. Do not think you will learn anything about the trucking industry you will not.

Also, in personal opinion, 17 days is too short for the average person who has never been around trucking. It can be done and it is done. Most often, the younger guys are the ones who catch on the best. So, if you are like me and older - it does seem to take more time. There are a lot of people who pass who have just let there license lapse and they need the school for the use of the truck and trailer so be aware that those people are in his pass ratio - and of course they do get it.

On a personal note about me - I knew that it would take me longer than the 17 days, I have panic issues when testing. My husband is a driver and I have access to a truck and a trailer and I had my learners permit but we thought that it would be easier to learn from someone who knows how to teach it - who knows the pre-trip inspections line for line, etc.. In retrospect, we were wrong and here is why.

* The first week is learning to get your permit - what this amounts to is having someone stand in front of class and read to you the DDS CDL Manual and you highlight every word with the exception of a few words here and there. You watch outdated films from the early 80's at best and a film on how to pre-trip a dump truck. You learn how to do a log book -- by the way, this is the wrong way since the hours of service change. Then you take a test on the FMCSA handbook, which is also not a mandate any longer and most companies don't even give the test any longer. Point is that this part is easily done on your own, if you chose to not go to a truck driving school then you can get this on your own.

* The second week is backing maneuvers and then you go on to learning to drive. I will detail to you why this doesn't work and why some of us just don't get it.
While I was there of the 8 people that started in my class 5 failed - 1 quit - 2 passed. Now, I met a lot of good, good people while I was there, but I met very few people who passed such as, Raymone, Matt, Danny, Phillip, Clarice, Felix, Silvia, Becky, Lisa, Grace, Rhemer, Gustav, and these are the names I can just remember- and every time I go to the DDS, there are people there who have failed 6, 7 and even 8 times. That is a whole lot of horses.

* I passed the pre-trip but I know many who failed it - the reason - pre-triping Freightliners at the school, then going to the DDS and pre-triping a Mack - for those who don't know - the parts are not in the same place but you should still be able to do it - that shouldn't make it harder.

* You practice maneuvers and backing in Freightliners with sleepers but take the test in the Macks but you should know how to do it even though you are inexperienced. My opinion on this is you must first learn how to drive 1 truck before you can drive 2 trucks. Experienced drivers may can do this but inexperience puts you at a great disadvantage and this just adds to the frustration and confusion.

* Instructors and Instruction given.
You may have anywhere from 2 to 3 different instructors a day and they each teach a different way and of course, there own personal way is the best. By the end of the day you won't even know your name.

They need a standard of instruction that each of them go by. Mr. Daly should oversee this and make sure it is adhered to.

* Instructors.
On the positve side.....Vladamier, Cindy, and Hosea and Sherry are all very good instructors. They are calm, they do not get impatient and they treat you with respect and not like you are stupid.

On the negative.....Dee.......and that is a very big negative. She yells, she is sarcastic, she rolls her eyes, slings her hands, whispers to the other instructors, calls you honey and baby like that takes away from the way she is saying something...Its not what you say a lot of times it is how you say it. She just frustrates you. I had grown men tell me that she made them feel like crying- I don't see why he puts up with that - I know he has had multiple complaints. She doesn't think she is teaching inexperienced drivers she thinks she is teaching drivers. One day I way riding with her and she slammed her palm up against the passenger side window three times and said loudly "I don't know why you keep riding this white line, this is my side, let me worry about it." ok........first off, I am driving- all sides are mine - second - anyone else would have probally just said "hey, move off this white line a little" and that would have been sufficent....the result was that it just made me more nervous and unconfident. The day before I went to take the test she looks at me and says "well you should pass as much as we have invested in you" uh- excuse me but I invested $3500.oo and you invested what? time that you were paid for.

Another is Ann......once I was riding with her and she hangs half her body out the window to yell and scream at a car that cut me off....had me so rattled I stalled the truck out. I am just not a person who can learn like that. We also stopped to ask how the DDS viewed crossing the white line if it was a automatic failure or if it was just points...it was my idea to stop because I thought she could answer the question and then we would know but wow....she just got defensive and went off.....

That is the proplem there they are defensive, you can't go to Mr. Daly, my friend, Raymone said he screamed and yelled at him because he had called an attorney.
See I have options, I have access to a truck and a trailer, I know many company owners of trucking companies, owner operators and company drivers. I am a little aggrivated that my money was just a waste as well as the time but I am much more worried about the men and women I met at the school. These are some very troubling, hard economic times for us all.

When you fail at Daly's...he will let you come back but it could be a month later, now what are you going to remember then? These skills are skills that need to be done everyday or you are going to lose them. I worry that they have no options. Most of them the WIA, which is administered by the Department of Labor, pay the tuition. Mr. Daly might be surprised that they may start catching on to how very few of them pass and start expecting some accountability.

Mr. Daly doesn't like to be told how to run "his" business but if I were him at the very least I would go out and get me a few students and run them through like a mystery shopper type of thing, and have them report back to me exactly...

Just go into it with you eyes wide open and knowing what to expect. Unfortunately he has no competition in the area .

BUT if you have access to a truck and you just need to know what to do to pass the test - e-mail me - especially if you are a woman and your husband is a driver.....they do not do well with that......I irritated them because I said "my husband "- a lot - - they do not do well with women at all in my opinion.

We thought that we would have metallic signs to put on our truck that say "before you waste your time at Daly's - ask my opinion." But I am not real sure that I want to keep beating a dead horse.

Lori
Gainesville, Georgia
U.S.A.

This report was posted on Ripoff Report on 01/24/2009 07:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dalys-Truck-Driving-School/Buford-Georgia-30518/Dalys-Truck-Driving-School-SOME-GOOD-COMMON-HORSE-SENSE-IS-WHAT-IS-NEEDED-If-you-have-415822. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 1Employee/Owner
Updates & Rebuttals

#1 General Comment

Refresher Courses

AUTHOR: Former Student - ()

 I would like to comment on the former student who was speaking in reference to refresher courses.  Jerry Daly doesn't handle refresher courses he is either instructing a class or at the DDS when we go there to test.  You would speak to someone in the office to schedule a refresher course, I just did one about a month ago and it was $1000.  I called, spoke to Kathy and she sent me to Stephanie who scheduled me.

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#2 Consumer Comment

Daly's Truck School

AUTHOR: Daly's tds - (U.S.A.)

I had the unfortunate experience of being in class with Lori.  Scary Lori is what we all called her.  I came home on several occasions and talked about her with my wife.  I am thankful everyday that she is not out there driving and working.  I hope it never happens.  Some people have no business driving for a living.  The school had to do the right thing eventhough they knew this type of internet sniping would be the outcome.  She was posting negitive stuff prior to being expelled from school.  Mr. Daly still trained her anyway knowing what was going on. 

Hug your children tonight and thank god that this woman in only in a car on the road somewhere in NE Georgia not in a Big Truck.

 

Sammy

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#3 Consumer Comment

Decent program, but not enough sugar for a dime

AUTHOR: Tough Times - (U.S.A.)

Having graduated this program late winter I have a pretty good inside prospective of their training process. The program, while short, was a very good "introductory" course, designed primarily to "get" your CDL. I don't think any of the owners, instructors, or employees will ever lie to your face and try to sell the program as an all inclusive professional driving course. I found the material sparce but sufficent. We were only given 10 minutes of "logbook" training and even less reality situation training such as scales, dot inspections and roadside emergency or "life in the truck" information. The class week was very simple and were on to the driving quickly. In a week we learned all we really needed to pass the DOT exam, myself and one other student passed all three exams (Class A) on the first attempt. I felt well equiped to obtain my license when all was said and done, although not comprehensively trained or confident.

After nearly three months of searching for jobs in the transportation industry I am still searching for someone who will accept my now "old" graduation from Daly's. I've attempted to contact Jerry to inquire if there is a "refresher" course offered on an as needed basis, and am willing to pay a fair amount for the required (by most OTR companies) 40 hours of range and road instruction. ($1500-$2000) Every time I have spoken with Cathy or one of the recruiters they have advised that I just missed jerry, or that I could leave a message on his voicemail, which I have done numerous times. A serious problem occured to me. I'm certain that Mr. Daly is still accepting many new students at full program retail, and many (over 80%) will not have a chance of securing employment in this economy. This disturbed me, espically since I am compeating with this growing herd of basicly licenced CDL holders who are just as hungry and frusterated as I am, and this leaves a bitter taste in our mouths. Beware of accepting any form of training at this point in time, your chances of job oppertunity are almost non-existant. I spoke with a truck job consultant who wished me "best of luck my friend, I had oppenings in 48 companys this time two years ago, now I have only 3 companies who will talk to me, and they require a year OTR experience." If Daly's would offer true job placement assistance it would be greatly helpful to those students who have graduated and leave a much better source of recomendation by word of mouth to those whom they speak with. I hope this situation improves. (Both the school, and the economy) Thank you.
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#4 Consumer Comment

Responsibility

AUTHOR: Anonymous - (U.S.A.)

It is the school's responsibility to train a student no matter what their age is. Unfortunately, many schools teach a crash course on how to pass the CDL A State Examination, not how to operate a truck in an employment situation. This means a school has a cached program where the students are made to follow a check list such as pre-trip, then skills, then road instruction at the school's pace, not the individual student's pace. There is little room for interpolation, i.e., where the student feels confident they could pre-trip any truck, not just the truck they test out on. It is not uncommon for a student to get used to pre-tripping a given truck only to find out they have to test out in another model (for whatever reason).

Much of the behavior described here is unprofessional to say the least and some of it illegal as well.

The individual states have standards for driver's training which includes truck driver training, and so does the FMCSA.
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#5 Consumer Comment

Daly's

AUTHOR: Anonymous - (U.S.A.)

I would like to address a couple of things.

First, Lori, if you feel you can help people and you tell them to email you, them WHY do you not put your email address out there. Second, if you think you can do better then why don't you start teaching someone how to do this. I have read your articles twice and both times was going to email you but could not find your email address or a way to email you directly.

I am interesting in talking to you off-line but can't seem to find how to get in touch with you.

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#6 Author of original report

Skills needed and my license status

AUTHOR: Lori - (U.S.A.)

Never in my complaint do I state that I have my license - that I can find anyway - I make the point that I do have other options than other students. My license are now my business anyway, I also find this statement quite funny


The reality of her situation is that she does not possess the skills required to pass the CDL test with the state of Georgia.



Wasn't that what I paid your company to teach me? the skills necessary to pass the CDL test. Of course, we could throw stones all day long and the end result would remain the same and until you are willing to accept your share of the reality then it will remain the same with more students than just myself.
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#7 Author of original report

The numbers speak for themselves

AUTHOR: Lori - (U.S.A.)

Just contact the WIA program that is administered through the Department of Labor - ask for their numbers on the pass/fail ratio.

I know my part in this - I know my failures and I fully accept my responsibility and the things that I personally need to do in order to correct them accordingly.

Before you spend your money - just dig further into than I did. As I said, contact the WIA, contact the DDS in Conyers, contact those who will give you a unbiased opinion.
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#8 REBUTTAL Owner of company

Truck Driving is not for everyone.

AUTHOR: Daly's Tds - (U.S.A.)

I am the owner of Daly's Truck Driving School in Buford, Ga. We have been training drivers since 1992 in the Atlanta area. Over 8000 people have graduated from Daly's since that time.

In the course of a year at Daly's we will train around 600 to 700 people from all diffrent walks of life. In a typical class of 12 people 9 or 10 people will pass the CDL exam and graduate on time from training. We state this as 80% pass 20% need more help. These #'s are used in Orientation by me when I address every new class. Of the people who don't have immediate success we will restart you in class and give you an additional 12 days of training to get you up to speed at no additional charge. Once you pass our tests and show ability to pass the state exam we will send you to the test site.

If you as a student are giving it your best effort, working with your instructors, and have some hope of being successful we will try everything we can to make you a successful outcome. If you are successful you will leave our training and go on to drive in this industry and reflect well on our school. This is our #1 goal and we achieve this goal more often then not. Unfortunatley, it is an impossibility to have everyone accomplish this goal because some people will never be able to demonstrate these skills under a testing situation.

Lori Williams is a student attempted to train in 2008. Mrs. Williams was unfortunatley someone who immediatley fell into the 20% rule. The reality of her situation is that she does not possess the skills required to pass the CDL test with the state of Georgia.

Mrs. William is a great example of this. Mrs. Williams struggled thru training with Daly's. She restarted 2 times and received a total of 37 full days of training. Eventually she passed our yard, and road tests and we allowed her to test with the State. We knew it was a long shot because she completley froze up almost everytime she knew she was being tested with our instructors and even did worse under the pressure of a state examiner. Again and Again she got to the test site and panic set in.

While it is common for anyone to get a little nervous under pressure this went well beyond nervousness and quickly approched and surpassed out right panic. Her first test was Dec 17th she passed pretrip and failed yard in a panic. On Dec 18th she failed yard again in a panic. She is then put on a 7 day wait with the state. We trained her more and she again failed yard and had a complete meltdown at the test site on January 7th. She was eligible to retest with the state on Feb 7th.

Now she is put on a 30 day wait with the state. We did not reschedule her and the testing availability is about 30 days out with the state. You can't even schedule until the 30 days is up so unless she went to another state she still is not licensed and probably never will be.

She is not likley in possession of her CDL and is saying she is for effect. Honestly this is an example of the state being right in not granting a license to this individual because she is dangerous. If you as a driver respond to pressure like she does you have no business sharing the roads with your family and mine. You are unsafe and unworthy of this proffessional license.

Mrs. Williams will never accept that she doesn't possess the necessary skills because it is much easier to blame others for this then look within yourself and assign the blame to the person who is at fault.

I hope that you will take all of this into consideration when you are evaluating not only our school but this industry in general. We hope that you will give us an opportunity to help you get into this industry if you are considering this proffession.

In the age of the internet unfortunatley you often hear from the few unsatisfied customers and not the satisfied customers. The satisfied custojmers go on to work and have no time to complain. There are far more success stories at Daly's then there are unsuccessful outcomes. The fact that we have been around as long as we have I hope speaks to our successes rather than our shortcomings.

I am hopefull that you find this rebuttal helpful and you will continue to support our program thru your patronage. We are and will continue to be the best option for your CDL in Georgia.

Sincerley,

Jerry Daly
President
Daly's Truck Driving School inc.
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