• Report: #966453

Complaint Review: Daniel's Auction House

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  • Submitted: Thu, November 08, 2012
  • Updated: Thu, November 08, 2012

  • Reported By: javawine — houston Texas United States of America
Daniel's Auction House
las vegas, Nevada United States of America

Daniel's Auction House BAIT AND SWITCH, MISREPRESENTED SHIPPING, THREATS TO SEND TO COLLECTION las vegas, Nevada

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I bid on an auction at Daniel's Auction House through Icollector.com. The shipping info tab on the auction stated that shipping is to be arranged by the buyer.  I won the auction and was sent an invoice for $52 ($40 for item and $12 buyer's premium). I contact the seller's "preferred" shipper and informed them I wanted the 8x10 print I won to be sent via USPS in a flat rate priority mail envelope, cost $5.15. I received an email back from the shipper stating that Daniel's Auction required items to be sent via courier, aka Fedex, which would have cost me $40-$50. I reported this to Daniels Auctions, and since it was obvious that I didn't really have a choice on the shipping method, I was not going to pay for the item and to cancel the sale. In my opinion, if the buyer is responsible for arranging shipping, then they should have the choice of the shipping method.

I immediately received an email back stating" you will pay or be sent to collection". After a few more emails, they relented and said since I was a new customer, they would ship the item for free. I then paid the $52 invoice through Paypal.  As soon as my payment went through, I received an email from Daniels Auction saying the print I purchased was torn and that they were sending me 2 other prints as replacements. I didn't buy this story for a minute, as if there was damage to the print, it would have been noticed beforehand. I informed them I was not interested in other prints and that I was opening a dispute with Paypal, which I promptly did.  Apparently paypal contacted Daniel's and the charge was reversed within 30 minutes.  My advice would be to avoid Daniel's Auction House at all costs.  I have purchased other items through Icollector.com (which I also notified about this issue) without incident.  There have been instances where I was quoted inflated shipping charges after the auction closed. so I would recommend only bidding on auctions where the shipping charges are clearly disclosed up front to avoid similar problems. 

This report was posted on Ripoff Report on 11/08/2012 12:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Daniels-Auction-House/las-vegas-Nevada-/Daniels-Auction-House-BAIT-AND-SWITCH-MISREPRESENTED-SHIPPING-THREATS-TO-SEND-TO-COLLE-966453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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