- Report: #966453
Report - Rebuttal - Arbitrate
Complaint Review: Daniel's Auction House
Daniel's Auction Houselas vegas, Nevada United States of America
Daniel's Auction House BAIT AND SWITCH, MISREPRESENTED SHIPPING, THREATS TO SEND TO COLLECTION las vegas, Nevada
I immediately received an email back stating" you will pay or be sent to collection". After a few more emails, they relented and said since I was a new customer, they would ship the item for free. I then paid the $52 invoice through Paypal. As soon as my payment went through, I received an email from Daniels Auction saying the print I purchased was torn and that they were sending me 2 other prints as replacements. I didn't buy this story for a minute, as if there was damage to the print, it would have been noticed beforehand. I informed them I was not interested in other prints and that I was opening a dispute with Paypal, which I promptly did. Apparently paypal contacted Daniel's and the charge was reversed within 30 minutes. My advice would be to avoid Daniel's Auction House at all costs. I have purchased other items through Icollector.com (which I also notified about this issue) without incident. There have been instances where I was quoted inflated shipping charges after the auction closed. so I would recommend only bidding on auctions where the shipping charges are clearly disclosed up front to avoid similar problems.
This report was posted on Ripoff Report on 11/08/2012 12:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Daniels-Auction-House/las-vegas-Nevada-/Daniels-Auction-House-BAIT-AND-SWITCH-MISREPRESENTED-SHIPPING-THREATS-TO-SEND-TO-COLLE-966453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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