• Report: #854896

Complaint Review: Danny's Family Car Wash

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  • Submitted: Fri, March 16, 2012
  • Updated: Thu, February 07, 2013

  • Reported By: Colleen Adams — Phoenix Arizona United States of America
Danny's Family Car Wash
2501 West Happy Valley Road, Phoenix, AZ Phoenix, Arizona United States of America

Danny's Family Car Wash car damage after wash - Danny's said they would pay, now won't Phoenix, Arizona

*REBUTTAL Owner of company: Alleged Damage

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I visited Danny's Car Wash on Wednesday 3/14 at 4:12 p.m.
When I entered that car wash area. I put my car in park while talking to the car wash representative. He asked me what kind of gas I wanted and I told him to put Premium gas into the car. Then he told me to turn the car off so he
could fill it up. My car was already in park. After he finished filling my tank, I started the car, and pulled it forward to the yellow line, as instructed. I left the car on and put it in park again. There were no liquids in my car at the time and my car gear shifter was clearly working, as it had been for all the time we have owned the car.

When I went to pick up the car, the gear shifter no longer worked and the car would not automatically shift into higher gears. Immediately, I went to speak to the manager, Adam. He told me that he has no idea what is wrong with my car, and refused to take any responsibility. He referred me to the corporate offices.

I went straight home, driving in first gear the whole way with my hazard lights on. I immediately called the corporate offices and spoke to Cory. He referred me to Brian. I spoke to Brian at 4:45 pm on Wed 3/13 and he initially told me that Danny's would need to do some research on the cause of the problem. Then, I spoke to him again at 5:30 pm on Wed. Brian told me that Danny's would cover the cost of the repairs if it was determined that it was due to water damage entering into the gear box (located in the center console). He referred me to Schumacher dealership.

I took the car into Schumacher (driving it without shifting) on Thursday morning. I spoke to Paul Olsen. He ran diagnostics on my car and determined that the cause of the problem was located in the gear shifter box. There was damage to the gear shifter box indicative of possible water damage. There was no damage prior to entering the car wash. There was damage when I received my car back from your representative.

The responsibility is clear in this case. Danny's needs to do the right thing and pay for the repairs of my car. I am very upset with how this is being handled. I spoke to Brian this morning and he told me that Danny's refused to take responsibility, although he previously said that we would be compensated for the cost of the repairs. He is now saying there is now way of proving how the damage happened. Of course not. There is no way to prove it, but the fact is that your cleaning personnel use liquid on the interior of the car and there was damage incurred during the process. My shifter worked when I drove to the car wash, when I parked it to get gas, and when I pulled up to the yellow line. As soon as the interior was washed, it stopped working. 

This situation needs immediate attention.

-Colleen A

480-xxx-xxxx (((REDACTED)))

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This report was posted on Ripoff Report on 03/16/2012 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dannys-Family-Car-Wash/Phoenix-Arizona-85085/Dannys-Family-Car-Wash-car-damage-after-wash-Dannys-said-they-would-pay-now-wont-P-854896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

Alleged Damage

AUTHOR: Danny's Customer Service - ()

We are always happy to take responsibility for issues when they occur due to our negligence. In this case, we were not a fault. We also spoke with Schumacher. To the contrary of what Ms. Adams stated, they informed us that their findings were inconclusive. There was no evidence that our service was the cause of the issue. To further support our position, we did watch the surveillance footage of the vehicle on property. At no time during the car wash did water enter the vehicle. The doors and windows were secure while in the tunnel. There was also nothing brought into the vehicle that could have possibly been spilled into the gear box. If water did damage the area, it was not due to any of the services we provided on property that day. The interior of the vehicle remained dry and water-free.

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