• Report: #991527

Complaint Review: Data Retrieval

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  • Submitted: Fri, January 04, 2013
  • Updated: Sat, January 05, 2013

  • Reported By: Ed — Homestead Florida United States of America
Data Retrieval
3570 Warrensville Center Rd, Suite 211 Shaker Heights, Ohio United States of America

Data Retrieval I've been scammed, teased, ignored and humiliated, promise and not fulfill, hanging the phone when one is speaking. Shaker Heights, Ohio

*Author of original report: Last email I send to Data Retrieval 12-29-2012

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 In the middle of the month of October of 2012 I had problems with an external hard drive on my computer, which was damaged and had a information that i needed. I contacted with Data Retrieval and they told me they could help me. They gave me an address in Miami where i could carry a hard drive and this way they could see or examine the disc and would give me an estimate on how much would the work to get the data.

In October 12, 2012 I delivered the hard drive to that office in Miami and also paid $99.00 to them and in that way they are goint to check the disc in a short period of time. After 5 days of waiting they send an email to me  an estimate of $ 1450.00 in which I agreed to paid because I needed that data. I give them the autorization to charge that quantity to my credit card, to get me the data.

Having paid the account several weeks passed and I did not receive any call or e-mail to know when it would receive the data.I called many times and send multiple email without any answers. After several times have called the person in charge of my case (Kevin Smith) answered me with an e-mail that he had personal problems and could not help me at that time.

He explain to me that they are going to put the data in a new external drive and that I would receive a charge of a $ 150.00 extra(additional) from me for the external drive. I said to him that he should not send this external disc since I would send to him my own disc (new) and they would copy the data on this another (new) disc. He agreed.

In October 24, 2012 I sent to Kevin Smith my own new external drive Seagate 3TB, I sent that drive to  the Main office in Shaker Heights, Oh. Using a Fedex acc. number and form that Kevin Smith send to me. As soon I send that disk I sent to him an email.

After several calls I made to his office and some emails, with no answers, finally after 14 days November 8, I receved the data in a completely different disk. As soon I recived the disk I email to Kevin Smith and explain to him that I am not going to pay for that disk and that was the reason I sent to him a new disk. He explain to me that the second disk that I sent to him was bad too and they decided to use their own.

I toll him that the first disc (the bad disc) and the second (the replace disk) I need to sent those two disc to the Seagate company because they are in warranty and Seagate give me 25 days to returned or they are goint to charge me $180.00 for each disk, a total of  $360.00. After I explain to him what was going on, he toll me that at soon he recive the disc that he send to me he was going to sent my two disc.

In November 20, 2012 I return the Disk (in the Miami office) that Data Retrieval send me on November 8, 2012. After that day I call several time to that company and nobody has returned the call to me. In December 3, 2012 he sent me an email that he was goin to check on that. after 2 days he call me and toll me that the main office the technician have my two disk. But he could not do anything and would try to help me in getting the disks.

After two days pass of that conversation I call Data Retrieval consummer department and I explain to them the problem. They check and they have the two disc and toll me that their goint to send me the disks but their are goint to charge me $60.00 for that. I was agree.

After one week I recived only one disk (a bad disk) a completely different disk that I send, an on that moment I call Data Retieval and try to talk to a supervisor but nobody answered the phone, leave messages on the machine messages and nobody call me back.

Using a complete different phone ( my daughters phone)  I call Data Retrieval and at the first ring they answered and I ask for the email and the direct extention number of the supervisor his name is Leo. I left a message in his telephone and also send him and a email with all the detail of the case. He never call me back and return my emails.

After few days using other phone I call him direct to his office and he was sorprise that he was talking to me, he toll me that he was to take care of that personaly. After that he send me and a email saying that he had my new disk in is hand and he going to sent it to me.

After a week I recived and a very, very old disk, very different and a different brand that the one I sent to them. I try to call them back but their not answer, after few days I recived and email from Leo saying that he have my hard drive and for me to recived I need to send the disk they sent to me. I send to them the form that the guy in the Miami office sign for me went I sent that disk back in November 20, 2012 also Kevin Smith send me an a email that he have that disk and also he send me picture.

Data Retrival dont answer my calls, my message, my emails, and in one occasion they closed the phone on me when I was talking. I have with me all the information and picture of the hard drive I sent to them like serial numbers, models numbers, ect,ect. Also the bad disk they sent to me I still have them. All the email from the beggining of the case. 

The two external hard drives that I sent to Data Retrieval was ModelSeagate Free Agent Go Flex 3 TB (7200 RPM). The first hard drives, the one got bad was 2 month old, the second I send was a brand new from the box. The one I recived from Leo was a WD 150GB very, very old.   

This report was posted on Ripoff Report on 01/04/2013 07:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Data-Retrieval/Shaker-Heights-Ohio-44122/Data-Retrieval-Ive-been-scammed-teased-ignored-and-humiliated-promise-and-not-fulfill-991527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Last email I send to Data Retrieval 12-29-2012

AUTHOR: Ed - (United States of America)

Kevin, Leo, Sugar, Dmitry Belkin. (Send 12-29-2012)

By the way, also check the description ( P/N WDBACW0010HBK-01 ) of the disk I sent to you, look at the picture you sent to me and is a WD 1TB USB3 and still have the plastic on the side from factory because I never removed. If you look for the green box that come with the disc is better you talk with you technician they know where they saved. I can not understand the reason that you guys try to scam people, you own client. I pay you company a lot of money for the work you did to me. Is the same money you use to paid you food to put on the table and give to you kids, and also the money that paid for you gas to go to work, to pay for the electric you have in your home, ect.,ect. We the client, are what you are today. Without the client you do not have nothing.

I have been teased, ignored and humiliated by your company, you promise and do not meet, and hanging the phone when one is speaking, you own owner (Leo) the person that is supposed to look for the quality and service  of is own company he lying and take part of the dirty game that some of is coworkers (personal) have done, for example of saying that he have in his hand the brand new disc that I send, and  went I receive the disc that he sent to me is a complete different brand and a very old, old disc. I call him several time and also sent emails, he never return one of my calls and after several days he send an email that he have my disc. Also no one from you company never has been apologize to me for the time that I been waiting in the return of my disc and in the way or form that I been treated.

If you have a rotten apple working with you is better that you disposed before that rotten apple it contaminates to the others, dont try to cover the mistakes and bad decision that some have made it in a bad way. And if you work for a company that scam people and client is better that you look for another company to work because you become like them. Shame on you Leo.

After I had all of this bad experience and nightmare with you I check in the internet and I found that you company has already a record or a bad report on the Ripoff Report and also in some County of several States, you have been scam people for a long time. http://www.ripoffreport.com/computer-service-repair/dataretrieval-com/dataretrieval-com-data-disk-pr-27cbf.htm 

A lot more bigger company than you are in this days close because for the bad perform and decision of the employees or the owners. We living in tough time and is a blessing to have a job and is bigger blessing to have a company that have jobs for others but if you want to stop the blessing and close the company very soon continued scam people and client.

You still have two of my disc, my property, I am losing $360.00 that Seagate charged to my credit card because I need to send those two disc to them.
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