• Report: #1139859

Complaint Review: Datatronics

  • Submitted: Fri, April 18, 2014
  • Updated: Thu, April 24, 2014

  • Reported By: James — Alabama
Rowlett, Texas USA

Datatronics Beware companies that do not support their own products Rowlett Texas

*REBUTTAL Owner of company: Factual Clarifications

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Datatronics, also known as DCI or DCI Sign, builds LED signs (or maybe they buy them from China) out of Rowlett, TX.

Their signs use proprietary components, which means that if they break you have to go back to them for service work.

Their signs are unreliable and Datatronics is EXTREMELY expensive for service work. They will not sell parts to other companies for repair, they will ONLY repair the signs themselves at extreme prices.

Salvation Army in Dallas, TX bought two displays from them. The signs did not work within the year. Datatronics would not send anybody out to fix them so they hired another sign company to do the repair. But all of the parts were proprietary so it could not be fixed without Datatronics providing the parts, which it wouldn't do.  Ultimately, they were dead-in-the-water.

They purchased two replacement signs less than a year after they bought the first two.

Beware any company that will not give you their specific address!

Beware any company that uses proprietary components (including "cloud" services, which require their company to stay in business and maintain their services in order for you to keep using your product)! This is a big trend for LED sign companies and is sold as a perk but it is really a huge flaw with their system.

Beware any company that claims they build something but operates out of a house, apartment, or office complex!


This report was posted on Ripoff Report on 04/18/2014 07:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Datatronics/Rowlett-Texas/Datatronics-Beware-companies-that-do-not-support-their-own-products-Rowlett-Texas-1139859. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Factual Clarifications

AUTHOR: Barbara - ()

All content of the complaint is false. Whomever submitted this information has no real knowledge of Datatronic Control (DCI), our policy, or products.

DCI is a 45 year old OEM manufacturing in Rowlett, Texas, where we design, manufacturer, offer service, installation, provide custom graphics, and content management for all our products.

We operate from a written Agreement, and hold to that, throughout the life of the product. DCI sells to Sign Companies, General Contractors, and Architects, who are requested to be certified on the equipment they resell, to insure the product will be properly serviced and maintained. On occasion, DCI will sell directly, if requested, and that product is typically maintained by the factory direct/technicians.

DCI does not sell parts, equipment nor support unauthorized third party brokers, or independent service people who are not related to DCI in any way.

All aspects of the DCI equipment design is proprietary. After spending millions of dollars to develop the many aspects of a quality product, we do not provide open access to any third party, non-related entity. DCI does make our parts and service open to all customers. Our prices reflect the cost of doing business using trained and certified Technical Employees. We do not support the untrained, non-certified efforts, of an individual or company, many of whom maintain no liability insurance, or inferior equipment and personnel then expect DCI to legally support their efforts against our warranty.

RE: Salvation Army – Our research shows Salvation Army only purchased for one location 15 years ago. It was not an LED Display, but was the older wedge base technology, which carried the standard 1 year Warranty. The sign was used for three years. Our Current signs sold offer a 5 year warranty.

Another point of incorrect information, DCI does not promote nor does it use CLOUD for the display products provided to our customers. A hard copy of the software is provided with every unit.

As for our specific address, DCI has an active listing on D & B, our website, and a direct Google interactive map image to our location. Our address has been the same for many, many years. DCI owns several properties, none of which are a house, apartment or office complex.

Customers and Dealers have no vague reference of where we are or how to contact us. We receive visits daily.

For anyone who might have trouble finding our contact information in one of the multitude of places it is as follows:

Datatronic Control, Inc.
5130 Dexham Rd. Rowlett, TX 75088
Toll Free: 1-800-527-1229
Phone: 972-475-7879
Fax: 972-475-4163

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