- Report: #87333
Report - Rebuttal - Arbitrate
Complaint Review: Datesnow - Pvest - Powervest
Datesnow - Pvest - Powervestwww.datesnow.com - www.pvest.com Internet Australia
Datesnow - Pvest - Powervest ripoff unauthorized credit card charges trial web site gone bad ad was for free trial period for 30 days but it's really for 30 min. multiple fraud charges a Brisbane Internet *EDitor's Suggestions on how to get your money back!
*Consumer Suggestion: Processes to get your money back!
so i immediately went to the customer service page. that page was full of mumbo jumbo. it was very difficult to navigate the pages to finally find the phone #. i called and canceled within the 30 minutes but barely. however they still charged me $1.97. they told me that was not their fee but that it was my bank charging that fee for age varification. thats bs! I believe that is also illegal. the company i was dealing with was pvest.com. the next day they debited my acct. $19.99 from a datesnow.com(bastards)
i had no idea who datesnow was so i did a search and sure enough there was rippoffreport/badbusiness as i was scrolling down the page i saw pvest and powervest. so now i knew who carged my account and went back to my bank statement to look for more unauthorized charges. i discovered 2 more for $19.99 each and 1 for a whopping $79.99 all within 30 days but split up between 2 statements. so i called the 800 # and someone answered the phone quickly. i was very pollite. i told him the situation and asked if he would please reverse the charges. he said that he would be happy to reverse the charges and asked me why i thought he was giving me a refund. no why? he said it was because i said please.
I'm thinking, oh no these guys are really big time crooks. anyway, he said my money would be in my account within 10 days. i immediatelly called my bank and put a freeze on that card and told them what had happened but i wanted to wait to file a claim until after 10 days. i checked at 10, 11 and 12 days. no refund. so i call datesnow/pvest and was told that they made an attempt to refund my account but the it came back as bank error. i called my bank to varify his story and he was lying so i filed a claim. my bank instantly credited my account all charges made by that company and 2 returned check fees.
i was to be notified by mail as to the outcome of their investigation. i recived a letter from my bank approx 10 days later. it said my claim was denied because the merchant credited my account on the 19th & 20th in the amount of $1439.64. one look at my statement and you know that never happened. they said since the amount of credit exceeded my claim that the bank was going to debit my account for the money i recieved for that claim. now i'm really mad. i had to open a new claim.
they didn't give me my money up front this time i had to wait until they had concluded the re-investigation. that was 3 weeks ago and i have still not heard back from them dispite my calling at least every other day. it has been over 6 weeks from the date of the original claim. what a nightmare. people like this should be shot. damn crooks. i will diclose the name of my bank pending the outcome of the re-investigation
Simi Valley, California
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish you file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 # , and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/comptroller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
This report was posted on Ripoff Report on 04/11/2004 02:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Datesnow-Pvest-Powervest/internet/Datesnow-Pvest-Powervest-ripoff-unauthorized-credit-card-charges-trial-web-site-gone-b-87333. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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