• Report: #967945

Complaint Review: Dating Site Builder

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  • Submitted: Mon, November 12, 2012
  • Updated: Mon, November 12, 2012

  • Reported By: Todd — Charlotte North Carolina United States of America
Dating Site Builder
Internet United States of America

Dating Site Builder Datingsitebuilder.com I purchase the DatingSiteBuilder.com software Oct 12, I have repeatedly asked for support only to get short none descriptive answers to my support tickets. Internet

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A exact copy of the tickets is below. Basically the support at www.DatingSiteBuilder.com was so slow responding that I asked for a refund. There response was to continue to give delayed support thats no longer needed. The support is horrible and I will continue to fight for my money back until they make good of the 30day money back promise mention on their site.

I will keep the ticket below updated with any and all responses from DatingSiteBuilder.com

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1. I have attempted to get tech support for order 4829655032 which was the purchase of a backpage clone script for the site LocalPlayMate.com . current the default categories remain listed although I have went into the control panel and created my own preferred categories which are not showing up.

2. Everything is displayed in one column instead of multiple columns and shown in the demo of the software prior to purchase.
[Response ID: 1007634] James2012-10-26 21:50:05 Hello,

I am looking into this please standby for further update.

Thanks
[Response ID: 1007786] Brandon2012-10-27 06:46:43 Hello,

Here is the screen shot of the site I am able to see, can you please check and let us know what exactly you are pointing out? 

ThanksAttachment: screenshot.14.jpg
[Response ID: 1009198] sharkie83752012-11-02 13:20:01 1. I need the categories that are shown in the attached image removed. I have created my own categories in the admin however they are not showing up.

2. I need there to be 3 columns instead of oneAttachment: screen-shot-2012-10-31-at-12.21.56-pm.png
[Response ID: 1009422] James2012-11-03 13:29:53 Hello,

I see the categories that you have mentioned on the page, I am not sure which ones need to be removed from there. Can you please let me know which one to keep and which ones to be removed?

Thanks


[Response ID: 1010524] sharkie83752012-11-06 14:15:11 All of the categories below should be removed

1 MONTH FREE TRIAL
3 Somes
4x4s
A Sweet Remembrance
Abbigliamento e Accessori
Accessories
Accessories
Accommodation
Accomodation
Accomodation
Accomodation Sharing
Accomodation to Let
accounting-finance
Acheter & Vendre
Acting Coaches/Programs
Activities

I want to know how to remove them myself. I don't see them in the admin panel. Also I don't see the categories I created anywhere.
[Response ID: 1010900] sharkie83752012-11-07 20:48:00 still waiting for a response....
[Response ID: 1011101] sharkie83752012-11-08 10:20:00 refund my account please. The support is taking too long to answer questions
[Response ID: 1012440] James2012-11-10 09:13:10 Hello,

Sorry for delaying to get back to you.

I have checked and it seems that the categories that you have mentioned above are not present in your account.

You can also check this by logging into your admin panel >> go to Manage >> click on categories >> here you can see all categories and sub-categories for your domain.

Please check and do let me know if you need any further assistance.

Thanks

[Response ID: 1012593] sharkie83752012-11-10 13:22:01 Im no longer looking to solve the problem. I need a refund.
[Response ID: 1012883] James2012-11-12 04:24:27 Hello,

I have checked and seen that the categories you want to remove are deleted. 

Please check this your self by using the following steps:

You can also check this by logging into your admin panel >> go to Manage >> click on categories >> here you can see all categories and sub-categories for your domain.

If you still want to remove some categories, you can do from there.

Please check and do let me know if you need further assistance.

Thanks


[Response ID: 1012901] sharkie83752012-11-12 09:26:37 Im no longer asking for a resolution. If you can't give me the refund then I will take further action. REFUND THE MONEY.


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I will keep the ticket above updated with any and all responses from DatingSiteBuilder.com

This report was posted on Ripoff Report on 11/12/2012 08:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dating-Site-Builder/internet/Dating-Site-Builder-Datingsitebuildercom-I-purchase-the-DatingSiteBuildercom-software-Oc-967945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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