• Report: #596306

Complaint Review: Davinci Virtual

  • Submitted: Sat, April 24, 2010
  • Updated: Mon, July 09, 2012

  • Reported By: SusanF — Woodside New York United States of America
Davinci Virtual
380 Lexington Avenue, 17th Flr, New York, NY 10168 Internet United States of America

Davinci Virtual Double-billing, over-billing, usury practices Internet

*General Comment: Don't be taken in by these "Smooth Operators" Davinci Virtual, L.L.C.

*UPDATE Employee: Davinci Virtual Rebuttal

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These guys sell virtual office services whereby you can work out of your house but have a Manhattan address and telephone exchange. When I signed up, I was told that I would have unlimited access to the 212 phone number they assigned me, then I got a bill for "additional usage." This was a month into service. After launching my new website and printing the 212 phone number I was renting from them on all my stationery, I was stuck paying the extra monthly fee ($180ish/month + another $60). Otherwise I would have looked like a jackass to my clients for "moving" and then immediately changing my telephone numbers again, so I stuck it out. In the following 9-ish months, I got double-billed or invoiced for stuff I didn't order numerous times, which required many time-consuming phone calls to customer service to fight with them, all the while paying an additional $60/month for the "additional minutes" I was using on their 212 number. I suffered through it, and eventually downgraded my account with them to $00/month when I got a Skype number to avoid their usury phone charges. Then, when I was about to cancel my service completely last month, I was then informed that I had to give 30 days notice, or else I was going to get charged again! I was so pissed. I called customer service and got the broken record treatment from one of their annoying reps. The overly perky customer service rep just kept telling me that that was their company policy and there was nothing she could do about it. My electricity provider, cell phone provider, internet provider, health insurance provider, etc, etc, etc. don't require a 30-day cancellation policy and they are supplying utilities and health care to my self, my home and my cell phone. Why should DaVinci Virtual require 30 days to get rid of the hanging file folder that they collect my mail in? I shut down my checking account in order to prevent them from this usury overcharging. After attempting to collect my last $100 unsuccessfully, they are now claiming that I owe them a $50 late fee! I was only paying them $100 to begin with (after I downgraded my account). These people are like a cancer. I can't wait to see what else they dream up to charge me for. They have the BBB logo on their site. They are awful to deal with. I hope they go out of business. They can chase me around for that last $150 until the end of time. I will never pay it! I don't care if it f***s up my credit. General principal is worth more than credit rating points!!!!!!!

This report was posted on Ripoff Report on 04/24/2010 05:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Davinci-Virtual/internet/Davinci-Virtual-Double-billing-over-billing-usury-practices-Internet-596306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Don't be taken in by these "Smooth Operators" Davinci Virtual, L.L.C.

AUTHOR: John J. - (USA)

We had the same problem with this company, Davinci Virtual LLC, beware of their fine print. Services stopped as requested but they kept charging our account for three months. Their reason: "you must request services be discontinued in writing". They did not tell me that when i called them on the phone to cancel. Unethical is their standard of opreations.

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#2 UPDATE Employee

Davinci Virtual Rebuttal

AUTHOR: Davinci Virtual - (United States of America)

To Whom It May Concern:

Our terms of service clearly state our overage charge policy as well as our termination policy. This client did agree to our terms of service prior to starting services with us. If the client does use additional minutes above the plan they purchased, overage charges do apply (very similar to a cell phone plan). Also, to terminate services we do require 30 day notice. As I stated above, this is clearly outlined in our terms of service that the client agreed to.

All charges to date are valid. Our motto is "No Unhappy Clients" so we are more than happy to discuss this further if the client has any further questions or concerns.

Thank you,

Coco Quillen
Director of Operations
877-693-2846
801-990-4252 Fax
www.davincivirtual.com
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