Davison featured on Early CBS / "Early Show" contributor Taryn Winter Brill profiles Inventionland, a Pittsburgh-based company that turns original ideas into affordable, everyday products and has a workspace that is as innovative as the inventions they help to create..
SPECIAL UPDATE: September 20 2012: Davison Design remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Davison Design is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.Ripoff Report REVIEW:
To date, Davison Design has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Davison Design has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Davison Design remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Editors UPDATE: Positive Rating and Recognition has been given to Davison Design
for its Commitment to Excellence in customer service.
Ripoff Reports investigation of Davison Design uncovers an ongoing commitment to total customer satisfaction. This means that customers can expect that Davison Design will always work towards finding a mutually satisfactory resolution to any complaints or concerns. Davison Design listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the product offers and the support for customer service.
One top executives in the internet marketing industry stated to Rip-off Report, that Davison Design's corporate philosophy is that customers are a valued. Our company is committed to listening to customers and responding to their needs. This ensures that we will always be successful and offer 100% satisfaction.
Another top executive of the company stated to Rip-off Report, that the company's policy is to add value to every service. The company knows that successful businesses are based on valuing the customer and taking care of the customer's needs. Davison Design is committed to ensuring that customers are happy with the product and service provided by the company. Davison Design is committed to always doing right by the customer. With customers in 26 countries and territories around the world, this is essential to our company's success.
Rip-off Report has confirmed that Davison Design takes quality control very seriously. Davison Design recently engaged Aseptic bottling, the state-of-the-art bottling process for nutritional beverages. Through this pharmaceutical level production program, Davison Design ensures a quality product every time. Customers can count on repeatability of the highest product standards possible. Rip-off Report was pleased to learn that Davison Designs past and current approach to business is focused on its pledge to total commitment towards customer satisfaction.
Davison Design recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Davison Design has instituted changes that ensure customers a more streamlined approach to problem resolution and a total overall commitment to her client experience.
In summary, after our investigation, which included discussions with Davison Design and many of the company's past and current associates, Rip-off Report is convinced that Davison Design has been and is committed to quality delivery of services resulting in total customer satisfaction.Read more about Davison Design Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Davison Design & Development WONDERFUL WORDS ON PAPER SPOKEN WORDS ALL LIES Pittsburgh Pennsylvania
For 14 months, I was fed a pack of lies and evasions along with no more than token performance on the product development services that I thought my $6000 was buying.
Davison's redesign of my product proposal, an automobile accessory, not only had no relationship to the intent of my invention, it had the potential to cause fatal accidents. When I pointed this out, I didn't receive anything back in writing. A phone discussion of the problem with a company vice-president produced nothing but gibberish. The alleged product design "experts" who worked on it obviously had paid no attention whatsoever to the photos, drawings and descriptions that I had supplied.
Davison's printed materials say all the right things. They do their lying verbally - including, in my case, an assertion that the design team was anxiously waiting for me to pay up so they can get the product into February auto trade shows. I foolishly trusted them and paid up. Six months later(July), their redesign arrived in the mail. Despite their literature's assertion that the "Inventigration" process as they call it is a cooperative undertaking, there was no consultation with me and no explanation of the rationale behind their redesign - neither before nor after I received it.
The white collar thugs that infest the invention promotion field urgently need more restraints. Companies that can be classed as legal swindlers number well over 100. Their profits are huge. I recommend that they be forced by the FTC or other regulatory body to complete standardized written reports at every stage of their dealings with prospects and customers, starting with:
1) Statement of costs - how much and when due - before money can be solicited or accepted from a prospective customer.
2) Standard contract forms prepared by the FTC or a responsible industry body.
3) Before contracts are signed, clear explanations of a customer's short and long term commitments, including options to cancel, if any. Include advice that it would be best to have all contracts reviewed by a lawyer before signing.
4) Also before contracts are signed, a statement about whether or not the inventor's proposal is worth developing.
5) Before doing any redesign work, an appraisal of the inventor's proposed product particularly pointing out its weak features and what should be done to correct them.
If not already done, it would be a good idea to require that invention promotion firms be licensed.
I'd welcome other suggestions.