- Report: #501107
Report - Rebuttal - Arbitrate
Complaint Review: Dawn Moving Company
Dawn Moving Company3922 Vero Road, Suite G Halethorpe, Maryland United States of America
Dawn Moving Company I DO NOT recommend Dawn Moving Company for moving anything. Halethorpe, Maryland
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I needed a one bedroom apartment moved. I googled movers for the city of Frederick, and it came up with a list of movers to call. Dawn Moving Company was on the list, and I called them up. The woman whom I spoke to on the phone name is Anna, and she she gave me a quote for moving my one bedroom apartment.
She told me that it would take 2 hours to load it up in the truck, and theyre rate was 70$ per hour. So I was expected to pay 140$ by the time they were done in those 2 hours. Two men were to come out and do all the moving.
She also told me that they would be at my house at 1pm, which they werent. They didnt arrive at my home until 3:36pm exactly, cause I looked at the clock when they arrived. I wondered why it took them 2 and a half hours prior to the expected time they were supposed to be there.
I came out to greet them, and theyre was 3 men instead of 2. Which I called her and asked her if I was going to be charged for the extra labor that I didnt request for, and she told me I wasnt going to be charged for that. Not only that, but these guys couldnt speak 100% english. What little english they could speak was very hard to understand and I had to keep asking them what they were saying. You could tell they were getting annoyed with the fact that I kept asking them.
So they started moving my stuff into theyre truck. Most of my stuff was in boxes. I even have brand new furniture that is in boxes. Only thing that wasnt in boxes was my mattress and couch. It nearly took them to move what little I had 3 hours, just putting it in the truck, thats not including driving it to the new location.
Why did they have 3 guys moving all this stuff, and it took them 3 hours? Each man gets an hour?????
Anyway, the last item to go in the truck was my couch, which is brand new, hasnt been sat on, still wrapped in plastic. It took all 3 of them to figure out how to get it out of the door ( which only took 2 guys from the place I bought it from to get it through the door, and they had no problems ).
I watched them handle the couch through the doorway, and they dragged it along trying to push it out of the door. It was touching the ground getting all dirty.
I tried to tell them that I didnt want the couch on the ground, and they pretty much ignored me so that they could get the couch out of the doorway and into theyre truck. They dragged it on the ground anyway, and finally got it out and into theyre truck.
The new place I needed them to take it was 7 miles away, which took these guys 30 minutes to drive 7 miles. They were driving very slow.
So now altoether the time they took to move my stuff out was 3 and a half hours. When they unloaded it it took them an additional 2 hours. Also, I took a look at my couch when they put it in my new home, that the corner of the bottom had a 2 inch rip in the fabric, and all along the top cushion there was black marks. The fabric of this couch is suede mind you.
I called up there company and spoke to Anna again about my couch being ruined and how long it took these guys to move my stuff. She said I had to go to theyre website and file a claim, and also show the mover guys what they had done.
She also told me that the time it took for them to move my stuff was moved in good time. I told her she lied to me then, because she told me it would only take 2 hours total. I asked her what the total cost was going to be after all this, and she told me 280$.
I refused to pay it, and I told her I refused to pay it, but the mover guys didnt understand anything, and they wouldnt leave until I paid them. So ultimately I paid them in the end the full amount anyway, cause I didnt know what to do.
I DO NOT recommend Dawn Moving Company to anybody. They are not honest business in my opinion, and I will never call them up ever again. If i hear anyone say they need to have a moving company move theyre stuff, I will always tell them not to go with this company.
Im still trying to file a claim with these people, and have gotten no replies from them, no phone calls. Ive tried to call them up several times about this, and each time Anna keeps telling me to go to the website and file a claim. And thats all she will say. She hasnt even tried to work with me on this, or even apologized about it.
This report was posted on Ripoff Report on 09/27/2009 07:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dawn-Moving-Company/Halethorpe-Maryland-21227/Dawn-Moving-Company-I-DO-NOT-recommend-Dawn-Moving-Company-for-moving-anything-Halethorp-501107. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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