- Report: #176339
Report - Rebuttal - Arbitrate
Complaint Review: Days Inn, Indianapolis Airport
Days Inn, Indianapolis Airport5860 Fortune Circle West Indianapolis, Indiana U.S.A.
Days Inn, Indianapolis Airport ripoff dishonest awful service Indianapolis Indiana
*Consumer Comment: Response to Lola's post
*Consumer Comment: Bad Situation
*Consumer Comment: POOR CUSTOMER SERVICE
The next morning I went to the front desk and asked (the same lady) if she had received authority to either discount or comp our room. She said that her Manager told her that we could take it up with their insurance company, and if they think we deserve anything extra we can get it from them. ?!?!? My mouth dropped open and I told her that I was blown away by that comment. I didn't have time to say much else because we had to leave for the airport.
When we got back on February 3rd, it was again late at night. The same lady was at the front desk that was there when we checked in. I asked her for the envelope that was supposed to be left with me with their insurance company information enclosed. She said that Dennis must have forgotten to leave it because there wasn't anything there for me. She called him again at home, and he told her to tell me that the insurance company is Fireman's Fund, and gave me the toll free number. He told her to tell me that he would call us at home the next day with more detailed information. At that point, I told her to tell him that I said he is a complete ***, and that I would be reporting this whole situation to the Days Inn Corporate Office and as many of his superiors that I could find.
Today is February 15, 2006, and my van is still not fixed. I have been communicating with Carla Cain of Fireman's Fund since we got back, and they are disputing that their driver caused all of the damage. An investigation is under way and I should hopefully have resolution by tomorrow at the latest. I guarantee that if they don't agree to repair all of the damage that the shuttle bus did to my van, I will turn everything over to my attorney. This has got to me the most blatant example of awful customer service that I have ever experienced in my life! I advise everyone who needs a hotel in the Indianapolis area to NOT use Days Inn Airport location.
This report was posted on Ripoff Report on 02/15/2006 10:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Days-Inn-Indianapolis-Airport/Indianapolis-Indiana-46241/Days-Inn-Indianapolis-Airport-ripoff-dishonest-awful-service-Indianapolis-Indiana-176339. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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