• Report: #53967

Complaint Review: Days Inn - Oglethorpe Mall

  • Submitted: Tue, April 22, 2003
  • Updated: Sun, April 01, 2007

  • Reported By:Northport Alabama
Days Inn - Oglethorpe Mall
114 Mall Boulevard Savannah, Georgia U.S.A.
  • Phone: 912-352-4455
  • Web:
  • Category: Hotel

Days Inn, Oglethorpe Mall ripoff consumer fraud ripoff Savannah Georgia

*UPDATE Employee: What may have happened....

*UPDATE Employee: What may have happened....

*UPDATE Employee: What may have happened....

*Author of original report: They were really passing the buck. I even wrote the the actual franchise owner in New York - they never replied.

*Consumer Suggestion: I can help you but need some Info

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I was taking a trip to Savannah and I decided to stay in a Days Inn. I made a reservation online, but I never received a confermation. I tried to call the hotel directly, but the phone was either busy or they never answered. So I called the main Days Inn number, they said they showed no reservation for me, eventhough I had secured the room with a credit card. I asked the person on the phone if I needed to cancel and they said there was nothing to cancel.

I then made an actual call to another Days Inn in the same town and made my reservation over the phone instead of online. This time I was given a confirmation number. After my stay, I received my credit card statement and I had been charged for the reservation that Days Inn told me I did not have. They said that because I did not cancel, I had to pay for the room.

They told me that it was not their fault if I could not get thru on the phone, and that I did have a reservation, eventhough I was not given a confirmation number. The Days Inn told me to call the main number, the people at the head office told me I had to call the owner. When all was said and done, I had to pay for the room where I did stayed, plus the room that they told me I had not reserved.

Paul
Northport, Alabama
U.S.A.

This report was posted on Ripoff Report on 04/22/2003 02:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Days-Inn-Oglethorpe-Mall/Savannah-Georgia-31406/Days-Inn-Oglethorpe-Mall-ripoff-consumer-fraud-ripoff-Savannah-Georgia-53967. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

What may have happened....

AUTHOR: Alysia - (U.S.A.)

I work Front Desk at a Days Inn and I might be able to provide you with a little insight as to how the first reservation (the one they said you didn't have) ended up in the system. I actually had a problem with a guest the other day who had made his reservation though the Days Inn website, provided me with a confirmation number, but the reservation wasn't in the system.

All Days Inn work off of a main server and if for some reason the server goes down or stops communicating with the main server, then the reservations don't come in. I had no idea our server was even down until Tech Support called me to let me know our server hadn't communicated with theirs in 24 hours. As soon as the problem was rectified, when I checked my screen for check ins, the reservation that hadn't been in the system was now there. Either way it's something that is not your fault and I would contact the main office to let them know that you will not be paying for their mistake.
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#2 UPDATE Employee

What may have happened....

AUTHOR: Alysia - (U.S.A.)

I work Front Desk at a Days Inn and I might be able to provide you with a little insight as to how the first reservation (the one they said you didn't have) ended up in the system. I actually had a problem with a guest the other day who had made his reservation though the Days Inn website, provided me with a confirmation number, but the reservation wasn't in the system.

All Days Inn work off of a main server and if for some reason the server goes down or stops communicating with the main server, then the reservations don't come in. I had no idea our server was even down until Tech Support called me to let me know our server hadn't communicated with theirs in 24 hours. As soon as the problem was rectified, when I checked my screen for check ins, the reservation that hadn't been in the system was now there. Either way it's something that is not your fault and I would contact the main office to let them know that you will not be paying for their mistake.
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#3 UPDATE Employee

What may have happened....

AUTHOR: Alysia - (U.S.A.)

I work Front Desk at a Days Inn and I might be able to provide you with a little insight as to how the first reservation (the one they said you didn't have) ended up in the system. I actually had a problem with a guest the other day who had made his reservation though the Days Inn website, provided me with a confirmation number, but the reservation wasn't in the system.

All Days Inn work off of a main server and if for some reason the server goes down or stops communicating with the main server, then the reservations don't come in. I had no idea our server was even down until Tech Support called me to let me know our server hadn't communicated with theirs in 24 hours. As soon as the problem was rectified, when I checked my screen for check ins, the reservation that hadn't been in the system was now there. Either way it's something that is not your fault and I would contact the main office to let them know that you will not be paying for their mistake.
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#4 Author of original report

They were really passing the buck. I even wrote the the actual franchise owner in New York - they never replied.

AUTHOR: Paul - (U.S.A.)

Thanks for the suggestion. I used www.daysinn.com to attempt to make the first reservation. That was why, when I called them back to confirm and I didn't have one, that I made the second reservation over the phone instead of the Internet.

The second reservation was for Days Inn Downtown instead of the Oglethorpe location. I did talk to the guest complaint department of Days Inn and I followed up with a written letter. Their response was "It's something you have to take up with the franchise owner."

When I wrote to the Oglethorpe Days Inn, their response was "You need to talk to Days Inn." They were really passing the buck. I even wrote the the actual franchise owner in New York - they never replied.

The reason the Oglethorpe Days Inn gave for not refunding the charge was - It's not their fault the phones were not working and the Web Page didn't show a reservation, I should have come by when I got into Savannah and cancelled the reservation. FYI - the credit card company would not reverse the charge either.
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#5 Consumer Suggestion

I can help you but need some Info

AUTHOR: Bob - (U.S.A.)

I can help you with this or at least point you in the right direction. The problem is with the original reservation you made on line. In order to help you, please tell me what internet site you used to book the original reservation (That Days Inn said you did not have). This is probably what happened. If you went to a internet site other than Days Inn.com you went through an independent web site. What happens is that these sites are not interfaced with the hotels reservation system. The hotel recieves the reservation either by fax or by e-mail from the independent website. Depending on what website you made your reservation with will depend on your confirmation number. Most hotels will use internet booking engines that provide you a confirmation number that is unique. It is not necessarily going to be the same confirmation number that gets entered into the hotels reservation system but at least it is a point of reference for you. Hotels that use booking engines that do not provide confirmation numbers on line are making a huge mistake. I would suggest that you do not make a reservation on line unless a confirmation number is provided. Here is an example of what MIGHT have happened: You book on line on Monday. The information is sent to the hotel by whatever website you used by fax or e-mail BUT the hotel does not enter the information into their system until Wednesday. Technically, your reservation with the Days Inn does not exist until it was input into their system until Wednesday. Lets say you call Tuesday to confirm your reservation. Since it is not in the system yet, you dont have a reservation (as far as Days Inn is concerned) so there is nothing to cancel. You then believe that there is no reservation just like they told you (always get the name of the person you speak with, date and time of call) Wednesday they input the reservation so now you do have a reservation. You dont show up because you thought you did not have a reservation. Since the reservation was put in after your call, the hotel shows that you simply did not show up and bills you for a no-show. I am not saying this is what happened but it could have. If you respond to this post with the website you made the reservation on, I should be able to help you. Another suggestion is calling the Days Inn Corporate Office (Cendant)I think the number is 1-800-329-7466 and ask for the guest complaint department. Tell them what happened and they will require the hotel to respond to you. I used to live in savannah so I know exactly what hotel you are talking about. Good luck. I'll try to help you as much as I can
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