- Report: #833392
Report - Rebuttal - Arbitrate
Complaint Review: Days Inn
Days Inn9 Marina Side Drive Hilton Head Island, South Carolina United States of America
Days Inn Days Inn Hilton Head Web Page is Deceptive Hilton Head Island, South Carolina
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
You are not told that the entire amount of the stay will be charged and that this is a nonrefundable and non-cancellable charge. I was under the impression that I had held the room and that I would be charged when I checked out. The Days Inn website is very deceptive about letting you know that they are charging you the full amount of your stay taxes included. That same day I happen to be paying bills through my bank account. I noticed a charge for $352.89. It showed Days Inn contact information beside the charge. I called the Days Inn reservation 800 number and asked to speak to a customer service rep. I explained to him that I just wanted to reserve the room and that the website didn't clearly explain that I would be charged the full amount and that the charge was non-refundable and non-cancellable. The customer service rep. was extremely rude. He said there was nothing he could do. I told him that this was not right and that this was an unsavory business practice. Days Inn virtually tricks you into doing this type of reservation. Also, I stated that it should be stated upfront in big bold type what type of reservation you are making. He maintained his level of rudeness. I told him that I wanted to cancel the reservation. He refused. I explained that I would dispute the charge and asked to speak to a supervisor. I was disconnected.
I contacted my bank and they tried to dispute the charge. However, during the week of Christmas my bank reinitiated the charge. I was away for the holiday. December is an expensive month for most people with presents, etc. However, airfare, hotel, rental car, and activities were all paid for or included in my hotel package. It was next to the last day of my vacation. I had about $400 cash in my bank account, which would have lasted until my next pay period. There were some miscellaneous charges that you incur during traveling, for example; meals. However, there was more than enough in my account to cover the charges. Then the bank reinitiated this charge from Days Inn claiming that Days Inn would not cooperate. Because I incurred this additional charge, my account became overdrawn and I incurred additional overdraft fees totaling $68.
This report was posted on Ripoff Report on 02/03/2012 12:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Days-Inn/Hilton-Head-Island-South-Carolina-29928/Days-Inn-Days-Inn-Hilton-Head-Web-Page-is-Deceptive-Hilton-Head-Island-South-Carolina-833392. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.