• Report: #495794

Complaint Review: Days Inn

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  • Submitted: Wed, September 16, 2009
  • Updated: Thu, February 25, 2010

  • Reported By: Sandy C — Chicago Illinois USA
Days Inn
www.daysinn.com Internet United States of America
  • Phone: 8004411618
  • Web:
  • Category: Lodging

Days Inn Wyndam Ramada Wingate Baymont Microtel Super 8 Howard Johnson Knights Inn Travel Lodge Made reservations online and when we attempted to cancel 3 weeks prior to the stay, we were told non-cancellable. Internet

*Author of original report: Wyndham

*Consumer Comment: Franchise Promotion

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Made reservations to stay at Lake City, TN Days Inn on 9/16/09 through the internet.  Made the reservations directly through the Days Inn website.  When we attempted to cancel the reservations 3 weeks prior to the scheduled stay, we were told they are non-cancellable.  The internet rate was a special rate so it was non-cancellable.  The Customer Service said the regular rate was $10.00 more. 

This report was posted on Ripoff Report on 09/16/2009 11:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Days-Inn/internet/Days-Inn-Wyndam-Ramada-Wingate-Baymont-Microtel-Super-8-Howard-Johnson-Knights-Inn-Travel-495794. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Wyndham

AUTHOR: Sandy C - (USA)

There is no reason why a company cannot accommodate a cancellation made in advance of the stay - even if the policy is non cancellable - it's called good customer relations.  Obviously this company could care less about its customers - which was my point.
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#2 Consumer Comment

Franchise Promotion

AUTHOR: Sylvia - (United States of America)

It seems that there has been a influx of hotel promotional discounts on the internet.


There in lies the fine print.  The best thing to do is to print out your reservation  made including wording used or get a confirmation letter from the motel with the details of your reservation in case you need to prove to the motel that is was not pre-paid.    Most of the time, people do not read closely about the non-cancellation policy when they make the reservation and when it come time to cancel, they cannot do so.  I would go to the motel directly next time and ask them nicely to refund the money to you maybe they would be willing to reschedule the reservation for a future date if it is that far in advance.  Just be advised, that almost every motel chain is offereing advance reservations discounts that are pre-paid and non-cancellable from Days inn, Super 8, Quality Inn, etc. 

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