• Report: #532132

Complaint Review: Dazzel White Pro

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  • Submitted: Wed, December 02, 2009
  • Updated: Fri, January 01, 2010

  • Reported By: DD — Louisville Kentucky United States of America
Dazzel White Pro
22100 East 26th St Aurora, Colorado United States of America

Dazzel White Pro Farend Services, LTD, DazzleSmile, BeutyClub, Lucent Whites, Idol White, Premium White Pro, Premium White Your Credit card Company won't be able to dispute charges through this clever scheme! Aurora, Colorado

*Consumer Comment: BBB

*Author of original report: Update on Farend Services Ltd aka Dazzle Smile, Lucent Whites, Idol White, Beuty Club, Premium White Pro and now also SUP SmileBright; South Beach Brite aka Natural Source Store

*Consumer Comment: I have been ripped off big time by this teeth whitening company. read on please

*General Comment: SCAM ALERT!!

*UPDATE Employee: Hello,

*UPDATE Employee: Hello,

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I responded to the following ad:


http://tw.wntv11.com/health/?t202id=23122&t202kw=&OVRAW=Brite&OVKEY=brite% 20smile&OVMTC=advanced&OVADID=32347429521&OVKWID=269741562021 which says:


...Im not a rich woman . . after looking around online, . . .where you could try the product by only paying a few dollars for shipping. That allowed me to get two different productsusing nothing but trials! :). . . . Remember, to get results like Cathys, you will want to use BOTH products together. The coupon codes reduce shipping costs to under $3 total ($1.97 for the first, $0.97 for the second, as of 09/12/2009):


Step 1: Click here for Lucent Whites (Use Promo Code: Smile) Free Trial Still Available! Step 2: Click here for South Beach Brites (Use Promo Code: Perfect Smile) Free Trial Still Available!


I requested and received both products which I thought were free samples, exactly as they intended. I did not open the packages or read the small print at the websites which says they will charge you the full price of the products if you do not send them back and cancel the "progam" within 14 days. Since I did not, they can and did legally charge me $86.93 and $79.95.  Further, if you do not cancel within 14 days, you supposedly CANNOT cancel your Home Delivery program which means products sent and charged to me every 30 days. (Note that South Beach Brites is out of Davies, FL, listed as NSS SB Brite on my credit card statement.) My credit card company will allow me to dispute charges after the initial 2 payments above, so I still got ripped off for the $166.88 and the shipping and handling charges (which I paid by credit card) for something I never touched.  


When I phoned each of these companies I was told I had not ordered a FREE sample; it was a TRIAL sample, so I had to pay. They were right. You cannot return the products without an RMA number. Lucent aka Dazzle Smile or White Pro O(shows up as BeutyClub on my credit card) did give me one and I have sent the whitening gel pen back to CO. I'm stuck without an RMA on the South Beach Brite but did write them a letter cancelling the "Home Delivery Program."


I don't know how these people sleep at night.


 


This report was posted on Ripoff Report on 12/02/2009 10:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dazzel-White-Pro/Aurora-Colorado-80019/Dazzel-White-Pro-Farend-Services-LTD-DazzleSmile-BeutyClub-Lucent-Whites-Idol-White-532132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

BBB

AUTHOR: V - (United States of America)

Please file a report with the Better Business Bureau.

http://www.bbb.org/

It's probably the only way you will get your money back from these scam artists. I am expecting to get mine back in the next few business days, thanks to the BBB.

The scammers' first response to the BBB complaint you file will probably be a canned message similar to the ones they are posting here, and it will likely not address your complaint specifically or offer your money back. If that's the case, where the BBB asks if you accept the scammers' response, select "No" and explain why.

And please help me spread the word, since I am limited to one comment every 8 hours here.

Good luck.

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#2 Author of original report

Update on Farend Services Ltd aka Dazzle Smile, Lucent Whites, Idol White, Beuty Club, Premium White Pro and now also SUP SmileBright; South Beach Brite aka Natural Source Store

AUTHOR: DD - (United States of America)

Add SUP SmileBright in Ohio to the list of names for Farend Services Ltd, Dazzle Smile, Lucent Whites, Idol White, Beuty Club and Premium White Pro. That is the latest - a charge from SmileBright on my credit card for $86.93 dated 12/11/09. I mistakenly said that they had charged me that amount in my original report - they said they were going to do that when I called and canceled the "subscription" and received the RMA number for returning the product. And they did, 10 days later, showing up on my December statement. My credit card company called this new phone number for them in Ohio and they said I did not follow procedures in returning the product, as sent to me in an email. I had received no email so, of course, did not insure the product that I returned on 12-2-09. I provided both SmileBright out of Colorado or Ohio or wherever they are, and my credit card company the RMA number so we'll see what happens next. After looking up the SUP SmileBright phone number listed on my card on the internet, I saw that apparently others had been introduced to this free trial through telemarketers (search on 877-594-7850). 

I received a nice email and phone messages from Natural Source Store, the other dental supply company aka South Beach Brites out of Davies, FL. I didn't call - I don't think l could successfully deal with these kind of people.  If someone else wants to call on their own behalf, the information is below.

We have received your complaint and have tried on numerous ocassions to call you and left messages. We would liek to discuss an amicable resolution to your issue. Please contact us at 954-237-2691 x307 by this Wednesday 12/30/09 to resolve this issue. Thank you, Jodi -- Jodi Quality Assurance Specialist, Natural Source Store, LLC 4051 SW 47th Avenue Suites 101-102 Davie, Florida 33314 954-237-2691 x 307. 

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#3 Consumer Comment

I have been ripped off big time by this teeth whitening company. read on please

AUTHOR: ItCanHappenToYou - (Canada)

This teeth whitening company comes under many different names.  They seems to change their names on a weekly basis or whenever someone report them as SCAMMERS.  That's what they are ... SCAMMERS!
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#4 General Comment

SCAM ALERT!!

AUTHOR: Inspector - (USA)

Do your research.  Don't be fooled by canned responses.  This is a SCAM!!
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#5 UPDATE Employee

Hello,

AUTHOR: brenda.hawks - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#6 UPDATE Employee

Hello,

AUTHOR: LindaCossitt - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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