• Report: #521324

Complaint Review: Dazzel White Pro

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  • Submitted: Sun, November 08, 2009
  • Updated: Tue, November 24, 2009

  • Reported By: ItCanHappenToYou — Vancouver British Columbia Canada
Dazzel White Pro
Internet United States of America

Dazzel White Pro Dazzel White Pro Premium White Pro Teeth Whitening - Watch Out! This is a Major Scam! Internet

*UPDATE Employee: Hello,

*UPDATE Employee: Hello

*Consumer Suggestion: Terms and Conditions

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I ordered the teeth whitening based on all the great reviews on Google.  It was on a trial basis and I just pay $1.95 shipping and handling.  On checkout, the cost was $12.90.  Nowhere did I agree to this.  There is absolutely no way you can contact the site but only via Live Chat.  There is a phone number but no one answers. Only through Live Chat, I discovered my order is shipped, no way out.  I have 14 days to try out and if I don't return within 14 days, they will charge $87.62 on my credit card.  Future orders are being shipped to you after 14 days if you don't put a cancel.  Live chat told me to review the Terms and Conditions which I had read and agreed to before placing the order.  They sent me the Terms and Conditions which I have never saw!  If I have seen that, I would never never placed that order!  I am an intelligent person and always so careful. This is the first time I have been scammed!  I am so ashamed.  I cannot tell anyone, this site.  Thank you for listening.

This report was posted on Ripoff Report on 11/08/2009 07:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dazzel-White-Pro/internet/Dazzel-White-Pro-Dazzel-White-Pro-Premium-White-Pro-Teeth-Whitening-Watch-Out-This-is-521324. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Laura Lauradd - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on

the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens

up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not

aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call

us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#2 UPDATE Employee

Hello

AUTHOR: K.Ring - (United States of America)

Hello,

 If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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#3 Consumer Suggestion

Terms and Conditions

AUTHOR: Ceadda - (U.S.A.)

I pulled up the main ordering website from google and scrolled down to the bottom.
Bottom of the page, exactly in the location I would expect on any website is a button.

"Terms and Conditions"

Extra fee for out of US orders (the 12.90) and full disclosure of 87$ 14 day fees.
Yes, they did inform you in advance. You just didn't bother to read it.
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