• Report: #505013

Complaint Review: Dazzle Smile Pro

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  • Submitted: Tue, October 06, 2009
  • Updated: Sun, November 22, 2009

  • Reported By: Trang — Charlotte North Carolina U.S.A.
Dazzle Smile Pro
4809 Prime Court Las Vegas, Nevada United States of America

Dazzle Smile Pro I called to end my trial membership with Dazzle Smile on 09/3/2009 before the deadline date but still being charged of 79.28. Las Vegas, Nevada

*UPDATE Employee: Hello,

*UPDATE Employee: Hello,

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I've joined the free trial from Dazzle Smile who called me repeatedly asking me to purchase some kind of dieting product which I've also repeatedly declined.  I went online to end my trial membership within the deadline but still being charged with the amount of 79.28 on my credit card.  I called to the number listed on my monthly statement.  The number was disconnected.  I called to Dazzle Smile and was no answered.  This is the scam.

This report was posted on Ripoff Report on 10/06/2009 07:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dazzle-Smile-Pro/Las-Vegas-Nevada-/Dazzle-Smile-Pro-I-called-to-end-my-trial-membership-with-Dazzle-Smile-on-0932009-befor-505013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Martin Maureen - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#2 UPDATE Employee

Hello,

AUTHOR: Claudia Allair - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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