• Report: #523972

Complaint Review: Dazzle Smile Pro

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  • Submitted: Sun, November 15, 2009
  • Updated: Mon, November 16, 2009

  • Reported By: meagg88 — Charleston West Virginia United States of America
Dazzle Smile Pro
Internet United States of America

Dazzle Smile Pro Pristine Health, Beauty Club, Premium White Dazzle Smile 'Free Trial' Scam, Internet

*UPDATE Employee: Hello,

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I had read an article about 'cheap at home teeth whitening' and so I looked into it and ordered the free trial from Dazzle Smile. I got a confirmation e-mail for my purchase of $1.95 for the trial. A day or so later I received a phone call asking me from the company asking me if i wanted to upgrade my package and that it would cost $49.95 if i did. I specifically told them I was not interested AT ALL. They said ok and that they would send out my 'free trial.'

About a week after this phone call I received the trial in the mail. I tried it and as soon as i put it on my teeth, it started burning my gums so I rinsed immediately. About a week later, I checked my bank account online and noticed that they had charged me $87.62. I called my bank but they told me they could not do anything until the charge posted to my account (at the time it was still pending).

I tried calling the phone number listed for this company 866-676-4122 and I got a recording saying that the number was no longer in service. I finally found a number that was good, 888-227-2950. I've tried calling several times and am put on hold for 10 to 15 minutes before I get aggravated and hang up.

DO NOT BUY ANY 'FREE TRIAL' FROM THESE PEOPLE!!! unless you want all these fraudulent charges made on your account. People like this just burn me, why can't they make an honest living like the majority of people do and stop stealing people's hard earned money?!

This report was posted on Ripoff Report on 11/15/2009 03:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dazzle-Smile-Pro/internet/Dazzle-Smile-Pro-Pristine-Health-Beauty-Club-Premium-White-Dazzle-Smile-Free-Trial-Sca-523972. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Martin Maureen - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

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