• Report: #554027

Complaint Review: Dazzle Smile

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  • Submitted: Wed, January 13, 2010
  • Updated: Mon, January 18, 2010

  • Reported By: CSlate — Knoxville Tennessee United States of America
Dazzle Smile
22100 E. 26th Ave Aurora, Colorado United States of America

Dazzle Smile Sparkle White; SUP*Worldfit; Dazzle Smile Pro; Premium White Misleading ad, unauthorized charges to card after cancellation, no refund for undelivered product. Aurora, Colorado *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

*UPDATE Employee: Hello,

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I ordered product October 8, 2009 in response to an ad on a popular news / weather website.  The directions were to order two different products, pay only the shipping costs ($1.95 for one, 0.99 for the other) for a trial size portion.  The first product, Dazzle White, was delivered in fairly non-descript packaging, no packing list, instructions, or otherwise.  I did read the ingredients, and this stuff is nothing more than hydrogen peroxide (a very inexpensive product) with a few other additives.  In a few days, my credit card was charged $87.62. 

About a week later, the second product, Sparkle White, arrived, followed by a phone call asking if I was the authorized user of the card.  I told the caller that I wanted the account closed at that time, but within a week, a charge of $92.37 hit my account, and another box of Sparkle White product that I did not order.  I didn't open the box.  I immediately began attempting to contact the company for return instructions.  It took some research with others who have experienced the same circumstances.  I found a phone number that someone actually answered, waited on hold for 20 minutes or so, and got the address, and return authorization number.  Ditto for the second, except that the guy on the line said he would email me the instructions.  He never did, so I had to call again.  I was told that the Sparkle White product had been in my possession for too long to be returned, thus no refund was allowed.  This was the "Trial" sample, not a month's supply! 
The product was returned to both addresses on November 13, 2009. 
Dazzle Smile was shipped to:
Premium White
22100 E 26th St
Aurora, CO 80019.

Sparkle White was shipped to:
Sparkle White
881 W. State St
Pleasant Grove, UT 84062

A credit for the second shipment of Sparkle White was taken off the account, but not the first.  There has yet to be a credit issued for the $87.62 for Dazzle White.  I was told it was outside the 30 day return window (also not explained on the site or anywhere else) which is from date of order, not date of delivery.
Charges on the statement are as follows:
VITANUTRIT8772659030 - $0.99
Healthsmile 8668257477 - $1.95
Foreign transaction Fee - $0.05
Improvehealth 8668077356 - $92.37
IJ18 ACAI VIS 8869825175 - $87.62
SUP*WORLDFIT 8664075590 - $27.14 (twice)

Today I noticed a charge for $24.13 from Sup*Worldfit occurring on 12/4 and 01/04.  I called Dazzlewhite and was told WorldFit is a different entity, and was given another number to call (866-437-1621).  I got the account cancelled, but never received any services or added value from them.  I was told that at the time of my order for Dazzlewhite, there was a brown box on the form indicating that I was also signed up for Worldfit, which would give me access to other websites and publications related to personal fitness and weight loss.  I never saw this, and the site is no longer available for me to acquire a password to access these alleged sites.  I got this account cancelled, but no refund for 2 months worth of the "service".
I will concede the $2.99 for initial shipping, but all the rest is for product that I didn't use, or in some cases, even receive.

 

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 01/13/2010 06:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dazzle-Smile/Aurora-Colorado-80019/Dazzle-Smile-Sparkle-White-SUPWorldfit-Dazzle-Smile-Pro-Premium-White-Misleading-ad-u-554027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: derek.johnson - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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