Dazzle Smile - Dazzle Smile - Ultafreshwell and improve health A SCAM COMPANY- BUYER BEWARE! Internet

It's obvious that the "hello" responses are meant to taunt anybody reporting their fraudulent activities here. The complaints still come rolling in. According to "hello" it's the customers fault for misunderstanding everything. Report the company to your States Attorney General. Refere the AG to the many complaints on this website.

Maybe I'll get a hello response for my comments?

It's so unbelievable that the company responds to every complaint about Dazzle white with the same letter.  They say that their number one thing to do is look out for the customer and make them happy. 

THIS IS SOOOO untrue.   They say they have 24/7 Online customer service and telephone to contact.  THIS IS ALSO SOOOOO UNTRUE.  As mentioned before,   WHEN AND IF -  Allow me to repeat myself  WHEN AND IF, you finally get a hold of someone - ANY REP - in their establishment, all reps are demanded to tell all customers that they CAN NOT  and   WILL NOT cancel the orders that have already shipped and consumers must wait until shipments arrive then call another number to obtain a return number before the company will issue a credit. 

SERIOUSLY-  I made an undetermine amount of calls  SERIOUSLY (about 10 calls PER DAY within a TWO WEEK PERIOD).  My daily attempts did not always go thru.  After numberous calls, sometime toward the end of the second week, I did contact a rep and demanded to speak with a superior.  I spoke with several reps during different calls and each one OUT AND OUT DECLINED to transfer call to a superior. 

The last rep was kind and almost ashamed and informed me that all reps are given ABSOLUTE instructions NOT to escalate calls and just keep repeating the return instructions to consumers until the consumer understands that they must wait for the undelivered shipments to return any items billed. THEY ARE TOLD THAT IF THIS RULE IS FOLLOWED, the consumers will get the message and will hang up.

EVEN IF THE SHIPMENTS HAVE NOT BEEN SHIPPED YET.  The rep explained that she did not want to be rude, but all she was at liberty to say was to repeat the return instructions PERIOD.  She kindly said it would not matter if I spent another two weeks to contact the company or another rep as ALL REPS ARE DEMANDED TO FOLLOW THIS RULE.  KEEP REPEATING THE RETURN INSTRUCTIONS AND DO NOT ESCALATE CALL.

I found that this rep was correct because I got thru to about 3 reps after another two weeks of trying and each one was like a robot.  They followed the rule.

I finally gave up and decided to just pay the $175.00 for the two shipments they claim to have shipped and NEVER EVER ORDER FROM THIS COMPANY EVER AGAIN. 

You know there is something wrong with the company you work for when you have a copy and paste response to every complaint.

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,