• Report: #496696

Complaint Review: Dazzle Smile

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  • Submitted: Thu, September 17, 2009
  • Updated: Tue, November 17, 2009

  • Reported By: Mike — Northridge California USA
Dazzle Smile
http://www.dazzlesmilepro.com/index.php Internet United States of America

Dazzle Smile pristinehlth, WHITESMILE Charges I didn't approve Internet

*UPDATE Employee: Hello,

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I signed up for the trial service with Dazzle White that cost $1.95.  After I placed the order I spoke to a customer service representative from the company that assured me I would not receive anything other than the trial offer.  I know how these companies work; they charge you for the trial, and then they continue to charge you for future purchases you never authorized.  I asked the customer service rep if this would happen, and he confirmed that Dazzle White would not do this.  He assured me that the only charge I would receive would be for the trial offer of $1.95. 

I received the product and never used it, so I really don't know if it even works.  The problem is that i recently noticed that I was charged twice for orders I did not place.  Each charge was for $79.95.  I spoke to their online chat to try and return the product for a refund, but I was told that I have to call customer service during business hours.  Even if I do receive a refund, this was a blatant lie by their employees.  If a representative from the company tells the customer that they will not be charged anything further, then the customer should be able to believe that.  We should not have to read hundreds of pages of fine print to find out the truth!

I will update this post tomorrow to let people know if the company at least gave me the refund that yet another customer service rep has promised.  Save yourself a headache and avoid doing business with this company.  Whether their product works or not, this company is not ethical in its business practices. 

Mike


This report was posted on Ripoff Report on 09/17/2009 08:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dazzle-Smile/internet/Dazzle-Smile-pristinehlth-WHITESMILE-Charges-I-didnt-approve-Internet-496696. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Kip Taylor - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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