• Report: #515811

Complaint Review: Dazzle Smile/Clean Whites

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  • Submitted: Tue, October 27, 2009
  • Updated: Tue, November 17, 2009

  • Reported By: Diane H. — La Grande Oregon USA
Dazzle Smile/Clean Whites
Aurora, Colorado United States of America

Dazzle Smile/Clean Whites Dazzle Whites; Clean Whites Smile Duped! By both Dazzle Smile and Clean Whites! $175.24 by Dazzle & $79.95 by Clean Whites. A major SCAM! Aurora, Colorado

*UPDATE Employee: Hello,

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This is the biggest SCAM I have ever experienced.   Dazzle Smile (aka) and Clean Whites (aka) are in the same fraudulent racket of stealing money from those of us who gave out a credit card number to pay for the postage for a tiny free tube of whitening toothpaste.       


 My first mistake was to get sucked in by their mutually self-serving internet ad bearing the testimony of an overworked (but now, elated) mother who had discovered the perfect combination of teeth whiteners in Dazzle Smile and Clean Whites.


I found that it was easy to sign-up online for risk free trials from both companies.    In seconds, I passed the Do You Qualify? tests, and, with my credit card, headed straight for the you pay only the postage pages. 


  At that point, I didnt question the contradictory implications of the qualification test  Could ones teeth be too white, or too brown to be scammed by Dazzles/Clean Whites products?       

 Within three weeks of my order, Dazzle had deducted $175.25 from my credit card (two weeks apart: $87.62 each).    And Clean White had deducted $79.95.


  Dazzles"customer service" rep (who, told me she worked in Customer Service for Dazzle Smile and 28 other companies!?), explained that the first $87.62 was for the "Free" Trial.


 I never found any qualifying language on Dazzles website for my costly free trial.  Nor was there anything in the trial package itself, which contained product information, only, along with the travel size tube of Dazzle Smile.


At my insistence, a Clean Whites Supervisor pointed out a dainty, pale square, at the very bottom of the sign-up/credit card page on their website. 

There, in the smallest font I have ever seen beneath the Huge Red Slashes screaming SIGN UP NOW LIMITED SUPPLY!; RUSH IT TO ME!. NO RISK TRIAL!the obligations of the free trial were listed.    


Bottom lines:  


1) After spending hours on the phone, Dazzle said that they would credit the $175.25 to my card if I sent their two vials back (unopened).

2)  Clean Whites said they would credit $40 of the $79.95, and I could keep the tube of whitener.  (uhthanks).

3)   I would be very interested in joining any efforts to bring these corporate con-artists down.

This report was posted on Ripoff Report on 10/27/2009 03:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dazzle-SmileClean-Whites/Aurora-Colorado-/Dazzle-SmileClean-Whites-Dazzle-Whites-Clean-Whites-Smile-Duped-By-both-Dazzle-Smile-a-515811. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: Luis - (United States of America)


If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

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