• Report: #492140

Complaint Review: Dazzle White And Dentech

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  • Submitted: Wed, September 09, 2009
  • Updated: Wed, January 13, 2010

  • Reported By: CSL — Oxnard California USA
Dazzle White And Dentech
smilebright.com Internet United States of America

Dazzle White And Dentech smilebrite.com, dazzlewhite max Free Trial offer with two teeth whitening companies. Dazzlewhite max and smilebright.com. Scammed out of $256.11 and $176.28. Internet

*UPDATE Employee: Hello,

*Consumer Comment: Product did not come until after the designated trial period was over.

*Consumer Comment: False Information

*General Comment: SCAM!

*Author of original report: Stupid Reponses Hello Moron

*UPDATE Employee: Hello,

*UPDATE Employee: Hello,

*Author of original report: FTC Lawsuit

* : You can return the product SmileBrite

* : Hello,

* : Hello,

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Soccer mom gives secret to whiter teeth. Sign up for free trials with two whitening products. I did, the stuff didn't work. Then I am charged three times additionally 85.37 each of three times by smilebright.com and 58.76 three times by dazzlewhite max.

According to their customer service I was advised to return the product within 11 days to obtain a refund. This is Grand theft in California when the membership fees of 19.95 a month are added in.

This report was posted on Ripoff Report on 09/09/2009 08:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dazzle-White-And-Dentech/internet/Dazzle-White-And-Dentech-smilebritecom-dazzlewhite-max-Free-Trial-offer-with-two-teeth-w-492140. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: smith long - (United States of America)


Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#2 Consumer Comment

Product did not come until after the designated trial period was over.

AUTHOR: Montana Rose - (USA)


One more thing. I did not receive the product until after the trial period was over. This was my complaint to the D.A. They obviously don't keep records on when they ship out.
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#3 Consumer Comment

False Information

AUTHOR: ScammedinIowa - (United States of America)

I, too, was scammed by Dazzle White.  When I called the Customer Service number I was instructed to return the unopened/unused product by Certified Mail and insure the package.  I did this on December 8th and have not yet even received the Return Receipt from the postal service.  After waiting on hold for 18 minutes tonight due to "heavy call volume" I hung up and redialed only to get a recording that they were closed.  A previous rebuttal gave a url for dazzlewhitepro.com livehelp.  This website is false.  It gives a statement that the web address is not and has not ever been affiliated with DazzleWhite.
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#4 General Comment

SCAM!

AUTHOR: Inspector - (USA)

Beware of this company and this scam.
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#5 Author of original report

Stupid Reponses Hello Moron

AUTHOR: CSL - (USA)

Gottcha Morons. You scammers are on the short list out of here.
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#6 UPDATE Employee

Hello,

AUTHOR: Claudia Allair - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on

the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens

up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not

aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call

us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#7 UPDATE Employee

Hello,

AUTHOR: Gemma R. - (USA)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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#8 Author of original report

FTC Lawsuit

AUTHOR: CSL - (USA)

Here is a link to the exact scam that was sued by the Federal Trade Commission in 2006. Read the entire complaint. It details the exact federal laws these people have violated. The only difference is this scam was done by telemarketers. The new scam uses the Internet in the same exact method.

http://www.ftc.gov/os/caselist/0423079/060112conversionmktgamndcmplt.pdf
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#9

You can return the product SmileBrite

AUTHOR: Customer support - (U.S.A.)

Dazzle White, SmileBright.com and SmileBrite are three different companies.  I understand that this can make it confusing.  Do not be misled if you bought SmileBrite.  You can return unopened product, but don't wait till it is too late.  Just call customer service at 877 604-2117.
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#10

Hello,

AUTHOR: Gemma R. - (USA)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#11

Hello,

AUTHOR: Gemma R. - (USA)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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