• Report: #512587

Complaint Review: Dazzle White, Dazzle White Pro, Clean Whites

  • Submitted: Wed, October 21, 2009
  • Updated: Mon, November 16, 2009

  • Reported By: Diane — La Grande Oregon USA
Dazzle White, Dazzle White Pro, Clean Whites
dazzlesmilepure.com Internet United States of America

Dazzle White, Dazzle White Pro, Clean Whites Clean Whites Wow. Let us unite against this Scam! Internet

*UPDATE Employee: Hello,

*UPDATE Employee: Hello,

*Consumer Comment: Inspector Educate Yourself

*General Comment: You fell for it.

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This is the biggest SCAM I have ever experienced.   Dazzle Smile (aka) and Clean Whites (aka) are in the same fraudulent racket of stealing money from those of us who just hoped to have whiter teeth.       


 


 My first mistake was to get sucked in by their mutually self-serving internet ad bearing the testimony of an overworked (but now, elated) mother who had discovered the perfect combination of teeth whiteners in Dazzle Smile and Clean Whites.


 


Naively, I thought I could benefit from the prodigious research of my maternal colleague. 


 


Pearly whites, come to me!    I found that it was all-too-easy to sign-up online for risk free trials from both companies.    In seconds, I had passed the Do You Qualify? tests, and, with my credit card, headed straight for the you pay only the postage page. 


 


  At that point, I didnt question the contradictory implications of the qualification test  Could ones teeth be too white, or too brown to be scammed by Dazzles product?   


Nor did I question the absurdity of the mom as chemist story: what mother would have the time to do the prodigious researchexperimenting (on herself)with hundreds of different whitening products from hundreds of different companiesto find the perfect combination of just two!     


 


Within three weeks of my order, Dazzle had deducted $175.25 from my credit card (two weeks apart: $87.62 each).    And Clean White had deducted $79.95.


 


  Dazzles"customer service" (who, told me she worked in Customer Service for Dazzle Smile and 28 other companies!?), explained that the first $87.62 was for the "Free Trial".


 


 I never found any qualifying language on Dazzles website for my costly free trial.  Nor was there anything in the trial package itself, which contained product information, only, along with the travel size tube of Dazzle Smile.


 


At my insistence, a Clean Whites Supervisor pointed out a dainty, pale square, at the very bottom of the sign-up/credit card page on their website. 


There, in the smallest font I have ever seen beneath the Huge Red Slashes screaming SIGN UP NOW LIMITED SUPPLY!; RUSH IT TO ME!. NO RISK TRIAL!the obligations of the free trial were listed.    


 


Bottom lines:  


 


1) After spending hours on the phone, Dazzle said that they would credit my card $175.25 if I sent their two vials back (unopened).


2)  Clean Whites said they would credit $40 of the $79.95, and I could keep the tube of whitener.  (uhthanks).


3)  Is there legal action that can be taken here?   I would be very interested in joining any efforts to bring these corporate con-artists down.


This report was posted on Ripoff Report on 10/21/2009 05:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dazzle-White-Dazzle-White-Pro-Clean-Whites/internet/Dazzle-White-Dazzle-White-Pro-Clean-Whites-Clean-Whites-Wow-Let-us-unite-against-this-512587. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Laura Lauradd - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#2 UPDATE Employee

Hello,

AUTHOR: Bobbie Miller - (USA)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .he terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#3 Consumer Comment

Inspector Educate Yourself

AUTHOR: CSL - (USA)

FTC Lawsuit

Here is a link to the exact scam that was sued by the Federal Trade Commission in 2006. Read the entire complaint. It details the exact federal laws these people have violated. The only difference is this scam was done by telemarketers. The new scam uses the Internet in the same exact method. Plenty of Federal Laws broken and bottom line they did do something illegal and there is something you can do about it. I contacted the original attorney at the FTC and made a new complaint. You should do it as well.

http://www.ftc.gov/os/caselist/0423079/060112conversionmktgamndcmplt.pdf
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#4 General Comment

You fell for it.

AUTHOR: Inspector - (USA)

The only way to avoid these scams is to GET EDUCATED.  They have done nothing to break the law and cannot be touched legally.  You have buyers remorse and that is understandable but, you fell for it.

By the way, I am assuming by your letter that the product did not work?

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