• Report: #468252

Complaint Review: Dazzle White, Dentech Whitening

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  • Submitted: Fri, July 10, 2009
  • Updated: Tue, January 12, 2010

  • Reported By:Stamping Ground Kentucky
Dazzle White, Dentech Whitening
dazzlewhite.com/index.php DesMoines, Iowa U.S.A.

Dazzle White, Dentech Whitening Free Trial! Yeah Right! Do yourself a favor and Read the Fine Print! DesMoines Iowa

*UPDATE Employee: Dazzle White

*UPDATE Employee: Hello,

* : Hello

*Consumer Comment: You said it yourself....

*Consumer Comment: You said it yourself....

*Consumer Comment: You said it yourself....

*Consumer Comment: You said it yourself....

*Consumer Comment: This is a scam---we are all victims

*UPDATE Employee: Hello

*UPDATE Employee: How to get your money back

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The Dazzle White and DenTech Whitening companies are spending a lot of money on advertising for their Free Trial product that really isn't free. As with most things in life, nothing is for free. Make sure you read the terms and conditions where it states that not only did you just sign up for a monthly shipment of product, but you also just signed up for monthly services to be provided and other products by sister and partner companies. To my estimation, for everthing that I was signed up for by these two companies, I could have bought a new car. Luckily I found a blog on these two companies which gave guidance on phone #'s to call, etc., because you are not just cancelling one trial offer, you are canceling everything they signed you up for. Now, I am passing this information on to other consumers.

What is even more concerning to me is that I clicked on the advertisement in my email account on AT&T. I am not sure what kind of kick-back they may be getting for the advertisement, but I would like to see AT&T and other large websites be a bit more cautious on what they will advertise on their site to earn a few bucks. Afterall, we are paying them a tremendous amount of money each month for internet and phone service. I wouldn't mind if they did away with advertisements entirely.

So, if you, like I, have been mis-lead by these ads, here is some quick information for you.

For Dazzle While, contact the following numbers for Cancelations:
(866) 989-2686 to Cancel your Dazzle White Subscription
(866) 989-2685 to Cancel you Insider Secrets Subscription
(800) 989-5907 to Cancel your Ebook Package
You will need an Return Authorization Number from Dazzle White and you will need to send your free trial back before the trial period ends to:
PO Box 10233
DesMoines, IO 50381

For Dentech Whitening, contact the following for Cancelations:
(888) 822-4806 to Cancel your Dentech Whitening Subscription
You will need an Return Authorization Number from Dentech and you will need to send your free trial back before the trial period ends to:
263 West Olive Ave, #130
Burbank, CA 91502

Anonymous consumer
Stamping Ground, Kentucky
U.S.A.

This report was posted on Ripoff Report on 07/10/2009 10:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dazzle-White-Dentech-Whitening/DesMoines-Iowa-50381/Dazzle-White-Dentech-Whitening-Free-Trial-Yeah-Right-Do-yourself-a-favor-and-Read-the-468252. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 UPDATE Employee

Dazzle White

AUTHOR: Angela - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-407-3685 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern.

Thanks,

Dazzle White

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#2 UPDATE Employee

Hello,

AUTHOR: Falon Tylor - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#3

Hello

AUTHOR: Gemma R. - (USA)


Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#4 Consumer Comment

You said it yourself....

AUTHOR: ReactorCore - (Canada)

READ THE TERMS AND CONDITIONS.

After visiting the site in question, which is actually dazzlesmilepro.com, by the way, the terms, which are easily found, tells you in no uncertain terms what the billing agreement is:

BEGIN QUOTE:

When you place your order today with DazzleSmile, you will automatically become a part of our elite customer club. Your active credit card will only be billed $4.95 for the shipping of your 14-day day trial. While you continue to whiten with DazzleSmile, your active credit card will be billed the low member price of only $79.95 per month for every month. (Shipped as a fresh, 3 month supply every 90 days.) And remember, there's never any obligation you can cancel your membership at any time by calling 888-948-5508. Additionally, for your fourteen-day and twenty-eight day trials to World Club Fitness and Weight Loss Resources you will be charged $6.95 and $8.95 a month thereafter (shows as VH ACCESS and HEALTHMEMBER) should you choose not to cancel. Charges for bonuses are non-refundable, but subscription can be canceled and future charges stopped at any time. To cancel, call toll-free 888-332-2707 for World Club Fitness and 888-779-5303 for Weight Loss Resources. Orders outside of US pay an additional $9.95 for shipping. No obligation, CANCEL ANYTIME!

END QUOTE

Looks pretty straightforward really... I mean, how could you mistake the above for anything else? You didn't even get the shipping cycle right... It's fresh product every 3 MONTHS, not EVERY month.

I do, however (and to be fair), have to point out that the contract language is a little vague regarding the length of time you have to cancel before the serious billing starts... Is it 14 days, the length of the trial? Do they start the billing cycle DURING the trial period?

Although bothersome, however, the real question is if they do the refund within the 14 day window REGARDLESS of when they start pulling serious cash from the consumer.

However, many of the complaints regarding this and other online companies who do business in the same manner, could be avoided if people actually read and UNDERSTOOD the terms and conditions pages of these sites. In fact, the "terms" link should be one of the first links you click.

Many of the people pissing and moaning about being ''ripped off'' are the same people who would whine about being charged on their CC for cell phone ringtones for ''$1.99'' without READING THE FINE PRINT that it's a subscription service that charges $10.99 A MONTH regardless of how many or how few downloads you make, and that the $10.99 is charged IMMEDIATELY.

Or, worse, people choose to either totally ignore or ''creatively interpret'' the terms and conditions. These are the people who victimize THEMSELVES via ignorance and inattentiveness.

A word to the OP on the advertising you got in your AT&T mail. It's called advertising SPAM, and AT&T isn't responsible for it. Large ISPs like AT&T don't HAVE to provide or display advertisements, because their operating costs are covered by the subscribers to the service. If anything, they may provide promotions that are totally IN HOUSE, such as offering a savings if you bundle AT&T services (internet, phone and cable), but that's about it.

They're not getting any kind of ''kickback'' from the companies sending the spam, and are likely totally unaware that you're even receiving it. It's up to YOU to manage your e-mail responsibly by using spam filters, getting a "throw away" e-mail account at somewhere like Yahoo mail, GMail or Hotmail for when you go web surfing so that e-mail harvester bots send mail to those accounts instead of your main one at AT&T.

In the end, if people are unable to learn to play on the internet by the rules of the internet and make lazy, uninformed and unintelligent decisions, have someone who's more net savvy teach you how the virtual world works, and if you can't handle THAT, then turn the computer off, throw it out of a window and go outside.
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#5 Consumer Comment

You said it yourself....

AUTHOR: ReactorCore - (Canada)

READ THE TERMS AND CONDITIONS.

After visiting the site in question, which is actually dazzlesmilepro.com, by the way, the terms, which are easily found, tells you in no uncertain terms what the billing agreement is:

BEGIN QUOTE:

When you place your order today with DazzleSmile, you will automatically become a part of our elite customer club. Your active credit card will only be billed $4.95 for the shipping of your 14-day day trial. While you continue to whiten with DazzleSmile, your active credit card will be billed the low member price of only $79.95 per month for every month. (Shipped as a fresh, 3 month supply every 90 days.) And remember, there's never any obligation you can cancel your membership at any time by calling 888-948-5508. Additionally, for your fourteen-day and twenty-eight day trials to World Club Fitness and Weight Loss Resources you will be charged $6.95 and $8.95 a month thereafter (shows as VH ACCESS and HEALTHMEMBER) should you choose not to cancel. Charges for bonuses are non-refundable, but subscription can be canceled and future charges stopped at any time. To cancel, call toll-free 888-332-2707 for World Club Fitness and 888-779-5303 for Weight Loss Resources. Orders outside of US pay an additional $9.95 for shipping. No obligation, CANCEL ANYTIME!

END QUOTE

Looks pretty straightforward really... I mean, how could you mistake the above for anything else? You didn't even get the shipping cycle right... It's fresh product every 3 MONTHS, not EVERY month.

I do, however (and to be fair), have to point out that the contract language is a little vague regarding the length of time you have to cancel before the serious billing starts... Is it 14 days, the length of the trial? Do they start the billing cycle DURING the trial period?

Although bothersome, however, the real question is if they do the refund within the 14 day window REGARDLESS of when they start pulling serious cash from the consumer.

However, many of the complaints regarding this and other online companies who do business in the same manner, could be avoided if people actually read and UNDERSTOOD the terms and conditions pages of these sites. In fact, the "terms" link should be one of the first links you click.

Many of the people pissing and moaning about being ''ripped off'' are the same people who would whine about being charged on their CC for cell phone ringtones for ''$1.99'' without READING THE FINE PRINT that it's a subscription service that charges $10.99 A MONTH regardless of how many or how few downloads you make, and that the $10.99 is charged IMMEDIATELY.

Or, worse, people choose to either totally ignore or ''creatively interpret'' the terms and conditions. These are the people who victimize THEMSELVES via ignorance and inattentiveness.

A word to the OP on the advertising you got in your AT&T mail. It's called advertising SPAM, and AT&T isn't responsible for it. Large ISPs like AT&T don't HAVE to provide or display advertisements, because their operating costs are covered by the subscribers to the service. If anything, they may provide promotions that are totally IN HOUSE, such as offering a savings if you bundle AT&T services (internet, phone and cable), but that's about it.

They're not getting any kind of ''kickback'' from the companies sending the spam, and are likely totally unaware that you're even receiving it. It's up to YOU to manage your e-mail responsibly by using spam filters, getting a "throw away" e-mail account at somewhere like Yahoo mail, GMail or Hotmail for when you go web surfing so that e-mail harvester bots send mail to those accounts instead of your main one at AT&T.

In the end, if people are unable to learn to play on the internet by the rules of the internet and make lazy, uninformed and unintelligent decisions, have someone who's more net savvy teach you how the virtual world works, and if you can't handle THAT, then turn the computer off, throw it out of a window and go outside.
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#6 Consumer Comment

You said it yourself....

AUTHOR: ReactorCore - (Canada)

READ THE TERMS AND CONDITIONS.

After visiting the site in question, which is actually dazzlesmilepro.com, by the way, the terms, which are easily found, tells you in no uncertain terms what the billing agreement is:

BEGIN QUOTE:

When you place your order today with DazzleSmile, you will automatically become a part of our elite customer club. Your active credit card will only be billed $4.95 for the shipping of your 14-day day trial. While you continue to whiten with DazzleSmile, your active credit card will be billed the low member price of only $79.95 per month for every month. (Shipped as a fresh, 3 month supply every 90 days.) And remember, there's never any obligation you can cancel your membership at any time by calling 888-948-5508. Additionally, for your fourteen-day and twenty-eight day trials to World Club Fitness and Weight Loss Resources you will be charged $6.95 and $8.95 a month thereafter (shows as VH ACCESS and HEALTHMEMBER) should you choose not to cancel. Charges for bonuses are non-refundable, but subscription can be canceled and future charges stopped at any time. To cancel, call toll-free 888-332-2707 for World Club Fitness and 888-779-5303 for Weight Loss Resources. Orders outside of US pay an additional $9.95 for shipping. No obligation, CANCEL ANYTIME!

END QUOTE

Looks pretty straightforward really... I mean, how could you mistake the above for anything else? You didn't even get the shipping cycle right... It's fresh product every 3 MONTHS, not EVERY month.

I do, however (and to be fair), have to point out that the contract language is a little vague regarding the length of time you have to cancel before the serious billing starts... Is it 14 days, the length of the trial? Do they start the billing cycle DURING the trial period?

Although bothersome, however, the real question is if they do the refund within the 14 day window REGARDLESS of when they start pulling serious cash from the consumer.

However, many of the complaints regarding this and other online companies who do business in the same manner, could be avoided if people actually read and UNDERSTOOD the terms and conditions pages of these sites. In fact, the "terms" link should be one of the first links you click.

Many of the people pissing and moaning about being ''ripped off'' are the same people who would whine about being charged on their CC for cell phone ringtones for ''$1.99'' without READING THE FINE PRINT that it's a subscription service that charges $10.99 A MONTH regardless of how many or how few downloads you make, and that the $10.99 is charged IMMEDIATELY.

Or, worse, people choose to either totally ignore or ''creatively interpret'' the terms and conditions. These are the people who victimize THEMSELVES via ignorance and inattentiveness.

A word to the OP on the advertising you got in your AT&T mail. It's called advertising SPAM, and AT&T isn't responsible for it. Large ISPs like AT&T don't HAVE to provide or display advertisements, because their operating costs are covered by the subscribers to the service. If anything, they may provide promotions that are totally IN HOUSE, such as offering a savings if you bundle AT&T services (internet, phone and cable), but that's about it.

They're not getting any kind of ''kickback'' from the companies sending the spam, and are likely totally unaware that you're even receiving it. It's up to YOU to manage your e-mail responsibly by using spam filters, getting a "throw away" e-mail account at somewhere like Yahoo mail, GMail or Hotmail for when you go web surfing so that e-mail harvester bots send mail to those accounts instead of your main one at AT&T.

In the end, if people are unable to learn to play on the internet by the rules of the internet and make lazy, uninformed and unintelligent decisions, have someone who's more net savvy teach you how the virtual world works, and if you can't handle THAT, then turn the computer off, throw it out of a window and go outside.
Respond to this report!
What's this?

#7 Consumer Comment

You said it yourself....

AUTHOR: ReactorCore - (Canada)

READ THE TERMS AND CONDITIONS.

After visiting the site in question, which is actually dazzlesmilepro.com, by the way, the terms, which are easily found, tells you in no uncertain terms what the billing agreement is:

BEGIN QUOTE:

When you place your order today with DazzleSmile, you will automatically become a part of our elite customer club. Your active credit card will only be billed $4.95 for the shipping of your 14-day day trial. While you continue to whiten with DazzleSmile, your active credit card will be billed the low member price of only $79.95 per month for every month. (Shipped as a fresh, 3 month supply every 90 days.) And remember, there's never any obligation you can cancel your membership at any time by calling 888-948-5508. Additionally, for your fourteen-day and twenty-eight day trials to World Club Fitness and Weight Loss Resources you will be charged $6.95 and $8.95 a month thereafter (shows as VH ACCESS and HEALTHMEMBER) should you choose not to cancel. Charges for bonuses are non-refundable, but subscription can be canceled and future charges stopped at any time. To cancel, call toll-free 888-332-2707 for World Club Fitness and 888-779-5303 for Weight Loss Resources. Orders outside of US pay an additional $9.95 for shipping. No obligation, CANCEL ANYTIME!

END QUOTE

Looks pretty straightforward really... I mean, how could you mistake the above for anything else? You didn't even get the shipping cycle right... It's fresh product every 3 MONTHS, not EVERY month.

I do, however (and to be fair), have to point out that the contract language is a little vague regarding the length of time you have to cancel before the serious billing starts... Is it 14 days, the length of the trial? Do they start the billing cycle DURING the trial period?

Although bothersome, however, the real question is if they do the refund within the 14 day window REGARDLESS of when they start pulling serious cash from the consumer.

However, many of the complaints regarding this and other online companies who do business in the same manner, could be avoided if people actually read and UNDERSTOOD the terms and conditions pages of these sites. In fact, the "terms" link should be one of the first links you click.

Many of the people pissing and moaning about being ''ripped off'' are the same people who would whine about being charged on their CC for cell phone ringtones for ''$1.99'' without READING THE FINE PRINT that it's a subscription service that charges $10.99 A MONTH regardless of how many or how few downloads you make, and that the $10.99 is charged IMMEDIATELY.

Or, worse, people choose to either totally ignore or ''creatively interpret'' the terms and conditions. These are the people who victimize THEMSELVES via ignorance and inattentiveness.

A word to the OP on the advertising you got in your AT&T mail. It's called advertising SPAM, and AT&T isn't responsible for it. Large ISPs like AT&T don't HAVE to provide or display advertisements, because their operating costs are covered by the subscribers to the service. If anything, they may provide promotions that are totally IN HOUSE, such as offering a savings if you bundle AT&T services (internet, phone and cable), but that's about it.

They're not getting any kind of ''kickback'' from the companies sending the spam, and are likely totally unaware that you're even receiving it. It's up to YOU to manage your e-mail responsibly by using spam filters, getting a "throw away" e-mail account at somewhere like Yahoo mail, GMail or Hotmail for when you go web surfing so that e-mail harvester bots send mail to those accounts instead of your main one at AT&T.

In the end, if people are unable to learn to play on the internet by the rules of the internet and make lazy, uninformed and unintelligent decisions, have someone who's more net savvy teach you how the virtual world works, and if you can't handle THAT, then turn the computer off, throw it out of a window and go outside.
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#8 Consumer Comment

This is a scam---we are all victims

AUTHOR: Chris - (U.S.A.)

I am a victim of the Dentech, Dazzlewhite, Web Access, scam. I have some information for all the other victims. I too have been going back and forth with emails to try and obtain an RMA and get my money back. The people you are dealing with via email have nothing to do with the scam---they are just a hired company. The company that hired them is Genix Marketing Inc. Just google them and you will see they have a long history involving this scam! It gets betterDenTech lists a mailing address in its terms and condition- a suite where you can send returns. It's Dentech Whitening 263 West Olive Ave #130 Burbank CA 91502. This mailbox is owned by Arin Aghajani. Arin is a principle owner of Genix and is currently working for a company called HydraMedia, an aggressive marketing firm in Burbank California. Arin Aghajani home address is 243 W Kenneth RD Glendale, CA 91202-1438. His home number is 818-548-2494. Arin is a priciple person behind this scam, although there are others. I urge all victims to call or write Arin for a refund. It works and I am sure he would like to hear from us.
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#9 UPDATE Employee

Hello

AUTHOR: Wuyi Source - (U.S.A.)

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-2686. or visit our site http://www.dazzlewhitepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

We appreciate your concerns.
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#10 UPDATE Employee

How to get your money back

AUTHOR: Nauticalpfan2 - (U.S.A.)

Hello, as a person that handles the cancellations from customers I'd like to offer some help, as well as defend the company just a little bit.

First of all, the company is legal. About a year ago I decided to order a teeth whitening product and I did indeed read my terms and conditions before buying the product, so I knew what I was expecting. We are not scam artists. We are people trying to make a living that work for the company. We are simply hires at a call center, and personally, it does not matter to me when you call me a scam artist or any other unpleasant noun when I'm working to take care of my daughter. Although I am extremely helpful and polite over the phone and get numerous compliments on my customer service, I don't appreciate people calling in and getting angry at the fact that THEY did not order with caution or care to educate themselves before purchasing the product. The customer should always read the terms of any offer, whether it be free or not. Do not get caught up in the hype of the advertisement or testimonials. Be prepared. Even the BBB's website has a report of this product that states a customer should always be aware of the full terms of any offer, especially online. There is no formal case against them since it is not fraud. The terms are at the bottom of every offer and it is the consumers responsibilty to read them.

With that said, I do often feel bad for some of the customers, especially the elderly and disabled, who do not read their terms and wish to recieve their money back. In order to recieve your money back when ordering the product, all you need to do is call the product cancellation line, refuse to return the product and mention that you will contact your bank, credit card, attorney general or BBB. Let the operator go through their rebutalls and keep mentioning one of those four. They will eventually send for a refund or master cancel the acct to pervent the pending charge from going through, and next time, please read the terms and conditions.
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