Complaint Review: DazzleSmile USA - Aurora Colorado
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- Author Not Confirmed
- DazzleSmile USA 22100 E. 26th Ave #100 Aurora, Colorado United States of America
- Phone: 8669892686
- Web: http://www.premiumwhitepro.com/inde...
- Category: Dental Services
DazzleSmile USA DazzleWhite Beware of DazzleWhite free trial - Check them out before you order - Read ALL of the fine print - Once committed OUCH! Aurora, Colorado
*UPDATE Employee: Hello,
*Consumer Comment: no, you're not getting in the last word
*UPDATE Employee: Hello
*UPDATE Employee: Hello,
*General Comment: Canned responses
*UPDATE Employee: Hello,
*UPDATE Employee: Hello,
*General Comment: Same old boring response.
*UPDATE Employee: Hello,
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On October 22, I went out to an ABC sponsored link for a free trial offer of DazzleWhite (a tooth whitening product) and all you had to do was pay shipping $2.95. They have a countdown internet sight - only a certain number of free trials available, and so much time to respond.
After entering my credit card info and signing up, the fraud division of my credit card company called me. Not only did the $2.95 hit my credit card, but also a $25 beauty club membership. I immediately called the DazzleSmile customer service toll free number (866-989-2686) and tried to cancel the order. Claudia told me the product already shipped and I would need to return the free trial by the November 12 due date or they would charge me $87.62.
Today is November 4 and I still don't have the "free trial." So I again called the customer service number and talked to..... Claudia. She told me the product shipped Oct 22. I asked her how it shipped and she responded by UPS. I asked for the tracking number and she gave me a number. While I was talking to her, I checked UPS tracking and the number was invalid. She said she was looking it up too and it told her the same thing.
She said she would send me another free trial and I told her not to. She said she HAD to - that it was the only way for me to be credited the $87.62 once I returned it. I told her to keep the $2.95, keep the free trial and our business was finished. She said she couldn't do that-that she had to ship the free trial. I asked to speak to her supervisor. She said she could not allow me to hold (her supervisor was on another call) and she informed me she was terminating our call - which she did.
If this was a reputable company, they would not do business like this. Now I am fighting charges for product I never received.
This report was posted on Ripoff Report on 11/04/2009 09:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dazzlesmile-usa/aurora-colorado-80019/dazzlesmile-usa-dazzlewhite-beware-of-dazzlewhite-free-trial-check-them-out-before-you-o-519379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#9 UPDATE Employee
Hello,
AUTHOR: Miriam.Hudson - (United States of America)
SUBMITTED: Tuesday, December 08, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
#8 Consumer Comment
no, you're not getting in the last word
AUTHOR: John - (USA)
SUBMITTED: Saturday, November 28, 2009
Again, enough with your canned responses, fake names, and BS concerns. No, you're not getting in the last word here; neither are you going to manipulate Google's search engines with your scam and fake responses. DazzleSmile, you have been exposed for the scam that you are.
See below: MSNBC did a report on companies like DazzleSmile, et al. Here's the link:
http://redtape.msnbc.com/2009/11/latest-web-trap-for-consumers-the-fakeosphere.html
The article reports that companies like DazzleSmile and Beverly Hills Smile are part of a growing internet scam called the fakeosphere. As Sullivan points out, it's the latest internet scam posing as legitimate news and opinion on products when in fact it's all company generated, designed to deceive consumers. The FTC is currently investigating.
The U.S. Senate is now investigating scammers like DazzleSmile, BeverlyHills Smile, etc. Here's a link to the AP report:
http://www.msnbc.msn.com/id/34003252/ns/technology_and_science-tech_and_gadgets
#7 UPDATE Employee
Hello
AUTHOR: Miriam.Hudson - (United States of America)
SUBMITTED: Wednesday, November 25, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
#6 General Comment
Canned responses
AUTHOR: John - (USA)
SUBMITTED: Wednesday, November 25, 2009
Enough with the canned responses, fake names, and BS concerns. DazzleSmile, you have been exposed. See below:
MSNBC did a report on companies like DazzleSmile, et al. Here's the link:
http://redtape.msnbc.com/2009/11/latest-web-trap-for-consumers-the-fakeosphere.html
The article reports that companies like DazzleSmile and Beverly Hills Smile are part of a growing internet scam called the fakeosphere. As Sullivan points out, it's the latest internet scam posing as legitimate news and opinion on products when in fact it's all company generated, designed to deceive consumers. The FTC is currently investigating.
The U.S. Senate is now investigating scammers like DazzleSmile, BeverlyHills Smile, etc. Here's a link to the AP report:
http://www.msnbc.msn.com/id/34003252/ns/technology_and_science-tech_and_gadgets
#5 UPDATE Employee
Hello,
AUTHOR: Falon Tylor - (United States of America)
SUBMITTED: Thursday, November 19, 2009
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on
the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens
up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not
aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call
us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
#4 UPDATE Employee
Hello,
AUTHOR: Martin Maureen - (United States of America)
SUBMITTED: Thursday, November 19, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
#3 UPDATE Employee
Hello,
AUTHOR: Martin Maureen - (United States of America)
SUBMITTED: Thursday, November 19, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
#2 General Comment
Same old boring response.
AUTHOR: Ernest - (U.S.A.)
SUBMITTED: Thursday, November 05, 2009
Your canned response does not address ANY of the problems mentioned above.
Quote, "we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so."
The OP says they have NOT RECEIVED the product! Please somebody, let us know if the canned response has in any way helped you. This site is becoming saturated with complaints about these people and their response is becoming boring.
#1 UPDATE Employee
Hello,
AUTHOR: Starlet Simmons - (United States of America)
SUBMITTED: Wednesday, November 04, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
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