• Report: #538499

Complaint Review: DazzleSmilePro

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  • Submitted: Sat, December 12, 2009
  • Updated: Wed, January 27, 2010

  • Reported By: Wayne from Canada — Ontario Canada
DazzleSmilePro
PO Box 10276 Des Moines, Iowa United States of America

DazzleSmilePro PremiumWhite is just another scam Des Moines, Iowa

*UPDATE Employee: Hello,

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I ordered Premium White on November 13, 2009. The order form stated the S&H was $1.95 and the product would arrive around November 20, 2009, around 7 days later. They charged my credit card $11.90 (all charges are in US funds) for S&H and when I questioned them they stated that, as I could read in the fine print of their terms and conditions on a different page, there is an additional $9.95 for shipping outside the United States (I live in Canada). I received the package on December 11, 2009 from Pickering Ontario with a postage stamp stating it cost $1.18 to send. By the time I received the package, a couple days short of a month after I ordered it, it was already past the 14 day trial period and they had already charged my credit card an additional $87.62. The pen like applicator was defective and after rotating the base clockwise as recommended, it did not dispense the gel. I tried calling their customer service number 866-528-6214 several times, during their published business hours, and the phone would continue ringing until an Operator recorded message would state that the person you are calling is not answering, call back later. When I went to their on-line chat for customer service "Audry" their representative stated a new box will be reshipped, unfortunately your product may have damage in transport, with another $11.90 S&H charge. I asked for my money back guarantee and was told they were unable to process return requests via live chat because of privacy and security reasons. I called their Service Department phone number 888-591-2190 and received an answer on the first or second ring. They are now going to extend the money back guarantee offer a further 30 days, since the first 30 days was expired due to their late delivery. I will have to ship the defective product back to them at my cost. What a scam. You also have to make sure you check off that you DO NOT want the World Fitness Club membership or you'll get billed extra for that.


This report was posted on Ripoff Report on 12/12/2009 10:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/DazzleSmilePro/Des-Moines-Iowa-50381/DazzleSmilePro-PremiumWhite-is-just-another-scam-Des-Moines-Iowa-538499. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Armie Viray - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

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