• Report: #552728

Complaint Review: Dazzlesmile

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  • Submitted: Mon, January 11, 2010
  • Updated: Sun, January 31, 2010

  • Reported By: Eunice W. — Brantford Ontario Canada
Dazzlesmile
1725 McPherson Court Pickering, Ontario Canada

Dazzlesmile Pristine Health Unuathorized charges against my credit card for products not received or even ordered..... Pickering, Ontario Canada

*UPDATE Employee: Hello,

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I found two unauthorized charges on my credit card with companies that I did not recognize in amounts I could not match up. Upon further investigation and by googling the companies, I found similar 'ripoff reports' with the same companies.

These charges were supposedly for products that I had not received. Had I received anything at all, this would have been a "tipoff of the ripoff". The only product received was two small sample tubes of tooth whitener.

My credit card company has been great about it and has filed a 'products not received' and disputed the charges.  We'll see what happens.  It's important to get in touch with all of the ripoff companies involved (phone numbers received from my credit card company) and cancel any accounts, whether you set them up or not...they've got you on file!

 

 


This report was posted on Ripoff Report on 01/11/2010 05:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dazzlesmile/Pickering-Ontario-L1W-3H9/Dazzlesmile-Pristine-Health-Unuathorized-charges-against-my-credit-card-for-products-not-r-552728. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: johanne forget - (United States of America)


If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
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