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  • Report: #555027

Complaint Review: Dazzlesmile

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  • Submitted: Fri, January 15, 2010
  • Updated: Mon, January 18, 2010

  • Reported By: UR ruining America — nowhere Illinois United States of America
Dazzlesmile
22100 E. 26th Ave. #100, Aurora, Colorado 80019 Internet United States of America

Dazzlesmile Premium White They refuse money back guarantee at all costs and in every deceiving way. They are LIARS, CONS, bad people!! Internet

*UPDATE Employee: Hello,

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I SO agree with everyone. I did exactly as they asked and I still received no refund. Im LIVID!!! Im going to see my state attorneytime to get a CLASS ACTION suite against themwed all sign itwho knows a good lawyer?? This is a totally illegal scam.


 


The website was referred, so I thought, by a reputable service I have. I read NOTHING about price other than the 1.95 for the shipping of a trial sample. I looked everywhere for the hookthere was none. After I signed up, a window popped up with the - what I agreed to auto-delivery/payment.I NEVER agreed to that, it was NOT mentioned in the website I saw, it came up AFTER I orderedthe website I went to today is NOT the one I saw. It is TOTALLY Different and is much more explanatoryif Id seen that website, I NEVER would have tried it.it was more than I could afford and when I called to cancel, they told me what I got wasnt a sample but the actual product I was buying, which was small like a lipstick tube..that I had 60 days to return but at the end of 30 days I would be charged 86.93 and when my pkg was returned and received, then they would issue a credit. I told her I was returning now.


 


I too called to cancel right away, got a #, and I returned the product with delivery confirmation, so they couldnt say they didnt get it. My paperwork and my phone call rep BOTH said I had 60 days to returnI returned in 30 days.they say the rules changed and they had no obligation to tell me that it was now 30 days..that what the rep said was wrongthat they go by there send out date, NOT my received date, which made me 3 days over the 30The third time I called they said same thing, but also said there had been a 60 days guarantee but it ended in Sept.I originally ordered end of Oct and my paperwork, the website, the phone rep, ALL said 60 days then and that was after the factso what the F***They were like ROBOTs when they talked, unfeeling, they all repeated this long speech ending with, we cannot issue a refund,until they hung up on me.BULLSHIT!!! I want to ring their bloody necks!!!! Where do they get these cold hearted people to answer the phones I dont care how bad you need a job, how could good people go along with this scam to screw other people. I Curse all of them to bad karma, what you give is what you get


 


Call your credit cards, your banks, tell them you had unauthorized payments, spread the word everywhere you can. I will put this on every Dazzlesmile, premium white rip off page there is and there is a lotI wished I done a search first before buying, if Id seen these pages I would NOT have bought it.. In this economy where we have to count our pennies to spend, where we need it for food this is an unfeeling, cheating, horrendous thing to do to peoplethey are ripping us off.


 


Document everything, pictures of the website, record your calls, return with signed registered, delivery confirmation or signed insurance to make sure they get it and cant refuse. Call your banks, attorneys, better business, credit cards, & state attorneys, etc. and from now on, ALWAYS do a search of a company before buying... Its a shame we have to trust no one. Its all about the money, and Im SICK of itthese kind of people are NOT true Americanswhat they are doing has got to be ILLEGAL!!


 


I found 3 phone#s for them2 are out of Aurora, CO and 1 on credit card statement is from OH, but they all reach the same place in CO. The address I returned to was: 22100 E. 26th Ave. #100, Aurora, CO 80019.


 


Tell Oprah, Ellen, and the Today show lady's, call your news stations, pass the word.


This report was posted on Ripoff Report on 01/15/2010 10:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dazzlesmile/internet/Dazzlesmile-Premium-White-They-refuse-money-back-guarantee-at-all-costs-and-in-every-decei-555027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: bob.schutz - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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