• Report: #487508

Complaint Review: Dazzlewhite, Dazzle White, Clebrity Smile, Whitening Brites, Whitening Brights, Whiteningbrites

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  • Submitted: Sun, August 30, 2009
  • Updated: Wed, September 02, 2009

  • Reported By: mrblack49 — piedmont Oklahoma USA
Dazzlewhite, Dazzle White, Clebrity Smile, Whitening Brites, Whitening Brights, Whiteningbrites
http://www.dazzlesmilepro.com/contactus.php Internet United States of America

Dazzlewhite - Dazzle White - Clebrity Smile - Whitening Brites - Whiteningbrites - Dazzle Smile - White Smile unauthorized charge to my account. Free Trial Scam! piedmonInternet

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I got scammed by Dazzle white by paying the shipping on a free trial for a teeth whitening product. A month later I had a charge of over $58 on our account. I had a conversation with the online customer service rep and this person was full of crap and not helpful:


You are now chatting with 'Falon' Falon: Hello and welcome to DazzleSmile. I'll be your live operator today. May I know, whom am I chatting with?


you: mark black Falon: Hi, are you here to place an order?


you: No, I have an unauthorized charge to my account. Can you tell me what name your company uses to bill customers?


Falon: Our charge will appear on your credit card as WHITESMILE or DAZZLEWHITE


you: Why is there two names? Falon: We have recently changed the name of your product.


 you: The website still advertises as Dazzle, why is that?


 Falon: Our product name is dazzle smile now from dazzle white.


you: Ok well I need to have that charge refunded. I never authorized money to be taken from my account. Also, I never recieved any free trial.


 Falon: Could you please provide me with your full name, email address and postal/zip code, so that I can pull up your details? 


 Falon: Please allow me few moments, while I locate your account information.


Falon: We are unable to process return requests via live chat because of privacy and security reasons.


 Falon: You can call our member support staff at our toll-free number for all return information: Falon: 888-948-5508. They are available 6 AM - 9 PM (MST), Weekdays only.


you: Do you have the name of a manager I can request to speak to?


Falon: You can ask them.


 you: Why do you not have a name?


you: Are you working out of an annex?


Falon: I'm sorry I don't quite understand - could you please rephrase your question so that I can best assist you?


Falon: You can ask them for a manager. you: Why do you not have a name of a manager? I would like a name and let them know who I spoke with via internet and who referred me.


Falon: My name is Falon.


you: What is the managers name, Falon?


 Falon: And, I don't know about their manager.


 you: You work for Dazzle white/smile whatever it is don't you?


 you: What is your manager's name?


Falon: Shalyn Rudolph.


 you: Do you have a number I can contact that person at?


Falon: The above number is only we have.


you: You don't have telephones where your located?


Falon: 888-948-5508 this is the only number we have.


Falon: Our main office is located in Des Moines, IOWA.


 you: Why did a different number show up on my bank account statement?


Falon: That's the old one.


you: What about the number on the website? That's different.


 Falon: Its in process to be changed.


you: Don't you think that before changing your name and numbers something should have been done about the website?


you: That is very misleading.


Falon: I sincerely apologize for any inconvenience caused.


 you: Is working for a compay that scams people an inconvenience?


Falon: We're most certainly not a scam company. I sincerely apologize if there has been a misunderstanding or a lapse in our obligation to our customer; that is why we have live chat as well as email support available in order to rectify any potential issue our customers run into.


 Falon: Some of our most common issues arise from the customer not having a clear understanding of the terms and conditions which they must indicate that they have read and agree to before placing any order with us. Please take a quick read over them here, and see if that helps clear up any concern you have. If not, I'll be here and more than happy to assist you.


 you: Your conscience must be working overtime.


you: It is a scam though. By "visiting" this website you agree to the terms and conditions?


 Falon: Terms are also there on the home page.


 


 


Can these people be prosecuted???


This report was posted on Ripoff Report on 08/30/2009 05:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dazzlewhite-Dazzle-White-Clebrity-Smile-Whitening-Brites-Whitening-Brights-Whiteningbrites/internet/Dazzlewhite-Dazzle-White-Clebrity-Smile-Whitening-Brites-Whiteningbrites-Dazzle-487508. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1

Hello

AUTHOR: Shalyn r. - (U.S.A.)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvine our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honoured our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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