• Report: #524135

Complaint Review: Dazzlewhite & World Club Fitness

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  • Submitted: Mon, November 16, 2009
  • Updated: Fri, November 27, 2009

  • Reported By: Vicki — Waialua Hawaii United States of America
Dazzlewhite & World Club Fitness
22100 E. 26th AVe. #100 Aurora, Colorado United States of America

Dazzlewhite & World Club Fitness Premium White THIS WAS NOT A FREE TRIAL AND YOU CAN'T CANCEL. YOUR ONLY HOPE OF SEEING ANY MONEY IS SENDING IT UNOPENED BACK BEFORE THE 30 DAYS IS UP TO 22100 E. 26TH AVE. #100, 80019 Aurora, Colorado

*UPDATE Employee: Hello

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I hate this company. The free trial of 2.95 will also cost you $87. I called and canceled the very next day, and they said it was too late, it will be shipped out anyway. So, I thought I would only be charged for the free trial, since I canceled my monthly membership.  I never thought I would be charged the membership fee of 87 dollars since I canceled. Well, I  was sure wrong, go read the terms and conditions. They not only charge you the $2.95 for the so called free trial, but if you cancel before the 14 day trial period, they will still charge your credit card the $87. And, they say that the only way to get your money back is to ship the "pen" of Dazzel White back to them before the 30 days. I missed it by one day.

And be careful and read the fine print at the TOP of the email where you are automatically signed up for $24 a month with World Fitness, whatever that is. Cancel before the 30 days, or you will be billed $24 on a monthly basis.

I going to fill out a dispute with the credit card company. The more people who complain, the more action will be taken. Don't let the credit card company take this lightly. I talked to three Visa customer service agents overseas, before I finally got the right one who said her supervisor had heard about this company in the newspaper lately.


This report was posted on Ripoff Report on 11/16/2009 02:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dazzlewhite-World-Club-Fitness/Aurora-Colorado-80019/Dazzlewhite-World-Club-Fitness-Premium-White-THIS-WAS-NOT-A-FREE-TRIAL-AND-YOU-CANT-CAN-524135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello

AUTHOR: Chalmers - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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