• Report: #523285

Complaint Review: Dazzlewhite & World Club Fitness

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  • Submitted: Thu, November 12, 2009
  • Updated: Sun, January 10, 2010

  • Reported By: ks — United States of America
Dazzlewhite & World Club Fitness
P.O. Box 10233 Des Moines, Iowa United States of America

Dazzlewhite & World Club Fitness Possibly Premium White Scam Des Moines, Iowa

*Consumer Comment: Refund

*Consumer Comment: Business is being run from apartment

*Consumer Comment: Dazzle Smile Pro and affiliates

*UPDATE Employee: Hello,

*Consumer Comment: Dazzle Smile refund

*UPDATE Employee: Hello,

*UPDATE Employee: Hello,

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I saw the BedazzleSmile free trial, and decided to try it. At the end of the ordering, I was prompted to sign up for a World Club Fitness subscription.

The trial package came without a packaging slip or invoice. Luckily, I had written down the customer service number (888-948-5508) when ordering online. Before the end of my free trial period, I called the customer service number, and the cancellation was successful. They did charge me a few weeks later, but credited that charge soon after.

I asked if I could cancel the subscription to World Club Fitness through here. I could not. The customer service rep gave me another number to call (866-843-7617) to cancel the subscription. I called this number multiple times, but I got busy signal everytime. I had not seen a physical magazine subscription OR an online subscription, so I supposed the subscription was inactive. I forgot about it for a while until I saw a charge on my credit card from "elitepack" for $24.82. I called my credit card company, and they gave me the charger's number: 866-396-2729. I called this and the person answered with "customer service," and asked me for the phone number linked to the charge - i.e. the number I just called. I canceled the subscription, but was not able to get a refund. He claimed it was stated I would not get a refund when I signed up. I asked if I will continue to get the subscription. He said yes. But I have no subscription to World Club Fitness, paper or online!

Aside from the first busy-line number and the number linked to the charge on my credit card, I realize I was given multiple numbers that sent me to the same "customer service" line: 866-843-7617 & 866-407-3685.

This report was posted on Ripoff Report on 11/12/2009 11:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dazzlewhite-World-Club-Fitness/Des-Moines-Iowa-50361/Dazzlewhite-World-Club-Fitness-Possibly-Premium-White-Scam-Des-Moines-Iowa-523285. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Refund

AUTHOR: Angela - (United States of America)

You will never see that money again I hate to say. Please go on every site you can and let people know that this company will rip them off. I have even put it on facebook, twitter and every other place I can think of.
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#2 Consumer Comment

Business is being run from apartment

AUTHOR: Angela - (United States of America)

I did some more checking and found that the Business is located in the U.K and the U.S part of their business is being run from an apartment in Houston Texas. Just thought you would like to know.
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#3 Consumer Comment

Dazzle Smile Pro and affiliates

AUTHOR: Kim - (United States of America)

Why do you keep posting the same exact rebuttals?  Anyone that tries your phony live help address is going to know how fraudulant you really are! It's not live help, its just some more crap!!!  There is no confusion about mailing back your supposed trial crap back to Iowa with a cancellation number and here's the biggest kicker...not knowing that you are still going to take $86.72 out of the credit card number given to you when we all signed up for a $1.99 trial offer!!!!  I can't tell you the countless number of times I have called your company to get the same thing..I have to call my bank and work it out with them.  My bank has told me over and over that they can't do a chargeback to something that was never tried in the first place.  Your company never tried to put the money back into my account.  I can't believe that you can operate like this and get away with it!!!!!  The only satisfaction I can get at the moment is the fact that I can call any one of your bs numbers and rest assured that you get charged for it!  I figured if I keep calling you then maybe I can at least know that I used the $86.72 in fees you charged to my credit card.  Have a wonderful holiday!!!
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#4 UPDATE Employee

Hello,

AUTHOR: brenda.hawks - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#5 Consumer Comment

Dazzle Smile refund

AUTHOR: Kim - (United States of America)

I had the worst experience with your company.  I never got my refund that I was supposed to get for the amount of $87.62.  I wound up having to cancel my debit card because other charges started appearing on my bank online statement that I did not authorize.  Customer service insists that I need to get my bank to do a "charge back" to get the refund.  Well, after hours of working between your company and my bank..My bank is unable to do anything because there was never any attempt to refund the money.  Please tell me how a chargeback can be given when there was no attempt at refunding me the money you took?  My bank was also lied to by your company.  A supervisor spoke with a representative from the bank headquarters and was told to let me know that I would be getting an email stating how I could get my refund that I am entitled to.  I sent the trial back with my cancellation number, so why did I not get a refund?  Now, it would even have to be done a different way because I shut down the debit card so no more fees could be withdrawn without my approval.  Please help.
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#6 UPDATE Employee

Hello,

AUTHOR: lisatorry12 - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#7 UPDATE Employee

Hello,

AUTHOR: Michelle Chako - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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