- Report: #963094
Report - Rebuttal - Arbitrate
Complaint Review: Deal Dash
Deal Dash1501 Broadway 12th floor New York, New York United States of America
Deal Dash CEO William Wolfram Deal Dash penny auction New York, New York
*UPDATE Employee: We apologize for the technical problems you experienced.
*Consumer Comment: Also have problems with DealDash
I was bidding on a cat post and was told I was the highest bidder and was on 10 second minute intervals and I was bidding for over two hours and didn't win a thing.
Contacted Deal Dash by email and wrote them telling them I wanted a full refund and that I thought they were a ripoff.
Today I got and email saying they apologize for the recent technical difficulties on DealDash.com
Saying I truly regret that we have failed in being able to provide the type of reliable and fast auction experience that the shoppers on DealDash have learned to love.
Our team has been battling the demands of the increased amount of auctions on the site in the midst of the Hurricane Sandy here in New York. I assure you that our team has refused to rest until we've been able complete major database upgrades on the technical side of the service.
Just today we have finalized a major database upgrade that will allow you to enjoy a smoother and more reliable bidding experience on the auctions.
We are very grateful for you patience as we continue to work on making your auction experience even better.
If you feel that you have been at an unfair disadvantage due to the recent technical challenges,I encourage you contact our attentive customer care team without hesitation they would be more than happy to assist you whatever problems you have on the site.
CEO & Founder
They gave me no phone number so I looked up the number on the computer I called them and left two messages and am still waiting for a call back.
I demanded my money back and have yet to hear from them.
They used the hurricane Sandy but I started bidding on the auction on 10-22-12 thru 10-31-12
it had nothing to do with the storm.
How do I get my money back?
This report was posted on Ripoff Report on 11/01/2012 08:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Deal-Dash/New-York-New-York-10036/Deal-Dash-CEO-William-Wolfram-Deal-Dash-penny-auction-New-York-New-York-963094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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